Outlet Supervisor

Department: Food & Beverage Location: Qatar - Doha Compensation: QR0 / month Description The Restaurant Supervisor oversees daily shift operations to ensure high-quality food service, guest satisfaction, and staff efficiency. This role bridges the gap between front-line staff and upper management, handling immediate customer needs, directing team members, and maintaining safety and service standards. Key Responsibilities Shift Management & Customer Service • Supervise front-of-house (FOH) staff during daily shifts, ensuring smooth dining room operations. • Resolve customer complaints and service issues with speed and a positive attitude. • Monitor service speed, food presentation, and table turnover to maintain high standards. • Assist with opening and closing procedures, including cash handling, safe drops, and securing the building. Team Leadership & Training • Assign daily side-work, stations, and shift duties to servers, hosts, and bussers. • Train new hires on service protocols, menu items, and point-of-sale (POS) systems. • Provide real-time feedback and coaching to team members during service. • Cover floor positions (serving, hosting, or expediting) when the restaurant is busy or short-staffed. Operations & Compliance • Ensure full compliance with food safety, sanitation, and alcohol service regulations. • Monitor inventory levels of front-of-house supplies and report shortages to the Restaurant Manager. • Review employee timecards, manage shift cuts based on labor targets, and handle call-outs. Show more Show less

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Shift Management & Customer Service: Supervise front-of-house staff during daily shifts, resolve customer complaints, monitor service speed, assist with opening/closing procedures including cash handling and securing the building. Team Leadership & Training: Assign daily side-work and shift duties, train new hires on service protocols and POS systems, provide real-time feedback, cover floor positions when busy. Operations & Compliance: Ensure compliance with food safety and alcohol service regulations, monitor inventory, review timecards, manage shift cuts and call-outs.