Customer Service Representative /Guest Relations Officer - Hiring UAE National

• We’re Hiring | Customer Service Representative – Guest Relations Officer • Location: UAE • Employment Type: Full-Time • Function: Customer Service / Guest Relations / Frontline Operations • We are looking for a customer-focused and well-presented Customer Service Representative / Guest Relations Officer to provide a positive and professional experience to guests and customers across all touchpoints. Key Responsibilities • Welcome and assist guests in a professional and courteous manner. • Handle customer enquiries, requests, feedback, and complaints. • Provide accurate information on products, services, facilities, and procedures. • Resolve customer concerns promptly and escalate complex issues when required. • Maintain a high standard of guest experience and service quality. • Support front desk, reception, visitor management, or customer service activities. • Coordinate with internal departments to ensure timely resolution of guest requests. • Maintain accurate customer records, feedback logs, and service reports. • Support queue management and high-volume customer interactions. • Assist with bookings, appointments, registrations, or service requests where applicable. • Ensure compliance with company service standards, SOPs, and policies. • Promote a positive brand image through professional communication and behaviour. • Support customer satisfaction and service-improvement initiatives. Candidate Requirements • Diploma / Bachelor’s Degree preferred. • Previous experience in Customer Service, Guest Relations, Hospitality, Retail, Tourism, Events, Aviation, Front Office, or Contact Centre is an advantage. • Strong communication and interpersonal skills. • Customer-focused with a professional and presentable personality. • Ability to handle complaints and difficult situations calmly. • Good spoken and written English; additional languages are an advantage. • Comfortable working in a fast-paced and customer-facing environment. • Basic computer knowledge and familiarity with CRM / customer service systems is preferred. • Flexibility to work shifts, weekends, or public holidays where required. Key Skills Customer Service | Guest Relations | Guest Experience | Customer Experience | Front Office | Customer Support | Customer Engagement | Visitor Management | Complaint Handling | Complaint Resolution | Service Excellence | Customer Satisfaction | Customer Care | Reception | Front Desk | Hospitality | Tourism | Retail Customer Service | Events | Aviation Customer Service | Call Handling | Customer Enquiries | CRM | Customer Relationship Management | Escalation Management | Service Recovery | Queue Management | Communication Skills | Interpersonal Skills | Problem Solving | Conflict Resolution | Multitasking | Teamwork | Professional Etiquette | Customer-Centric Approach | Service Standards | SOP Compliance | Feedback Management | Customer Retention Show more Show less