AFR Ops Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Forwarding has an opening AFR Ops Specialist in Jeddah, Saudi Arabia. Join us in connecting people and improving lives! Job Purpose:Develop and administer air freight operations plans and processes to deliver flow of goods and information across the customer’s global supply chain. Engage proactively with customers and manage shipments against the customer or delivery expectation in line with business strategy and objectives, corporate guidelines and policies In this AFR Ops Specialist position • Subject matter expert who applies advanced knowledge of job area typically obtained through advanced education and work experience • Manage projects / processes, working independently with limited supervision • Problems faced are difficult and sometimes complex Key Responsibilities • Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims • Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues • Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport • Ensure the management of shipments in line with the customer service commitment • Track, record, analyze and improve exceptions/operational irregularities • Responsible for high shipment data quality • Implement necessary regulatory compliance procedures relating to commodity and locations for shipments • Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits • Identify critical shipments and new business that needs extra support/hypercare • Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics • Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations • Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy • Investigate/supports invoice disputes • Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency • Resolve performance issues of suppliers, and propose solutions to improve performance • May provide functional guidance, advice or training to less experienced positions Stakeholders • Connect with and influence other specialist departments and 3rd parties e.g. external service providers • May convince others to accept new concepts, practices, and approaches • Build strong, trusting cross-functional relationships with DHL managers • Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders • Provide technical guidance to line managers and employees Management Responsibilities • Individual contributor who may manage two or fewer employees • May direct the work of other lower level professionals or manage processes and programs • Coach and review the work of lower level professionals Now, here is what we need from you! • Education: Bachelor’s Degree or equivalent experience/qualification • Experience: more than 4 years • Routing • Shipping • Carrier Management • Third Party Logistics • Airlines • Ground Transportation • Cold Chain • Import Export • Stakeholder Management We offer: • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. • Possible further career development • Competitive salary Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: • The largest global network with more than :30,000 passionate employees • The most efficient processes and fastest response times • The best solutions and best customer service Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Show more Show less

Education: Bachelor’s Degree or equivalent experience/qualification. Experience: more than 4 years.

Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims. Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues. Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport. Ensure the management of shipments in line with the customer service commitment. Track, record, analyze and improve exceptions/operational irregularities. Responsible for high shipment data quality. Implement necessary regulatory compliance procedures relating to commodity and locations for shipments. Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits. Identify critical shipments and new business that needs extra support/hypercare. Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics. Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations. Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy. Investigate/supports invoice disputes. Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency. Resolve performance issues of suppliers, and propose solutions to improve performance. May provide functional guidance, advice or training to less experienced positions.