Sr. OFR Operations Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who moves mountains even across oceans? You do.DHL Global Forwarding has an opening for a Sr. OFR Operations Specialist in Jeddah , Saudi Arabia. Implement OFR Ops/CS plans and processes to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies. Join us in connecting people and improving lives! In this Sr. OFR Operations Specialist position - Implement OFR Ops/CS plans and processes to provide ocean freight services for internal and external customers - Analyze and collate to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance - Coordinate freight administration in providing allocation and reservations of freight on planned line haul - Contribute to develop and execute plans for ocean freight products in areas such as perishables, pharmaceutical, aviation, etc. - Identify opportunities to expand business with new clients and continuously improve in-house customer services - Build close business relationship with existing clients, conduct customer visits and maintain a desired level of customer retention - Stay updated on account performances, draft and provide monthly reports to management - Implement pricing strategy and respond to pricing enquiries in an efficient and competitive manner - Deliver day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents - Seek opportunities to enhance ocean freight productivity, and efficient resource allocation and utilization - Analyze and provide input for processes and design systems to enhance service quality - Resolve and analyze issues in day-to-day delivery and implement practices for OFR Ops/CS focusing on increasing effectiveness and efficiency - Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed In area of OFR product: - Create and/or confirm transport orders, perform and optimize bookings - Prepare, control, and distribute all required Import/Export documents - Identify performance issues of suppliers, and propose solutions to improve performance - Update Customs shipment information and physical status, resolve customer issues and incidents Now, here is what we need from you! Education Level - Bachelors Degree Experience Level - more than 6 years We offer: - Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. - Possible further career development - Competitive salary Why join DHL Global Forwarding? We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: - The largest global network with more than ~30,000 passionate employees - The most efficient processes and fastest response times - The best solutions and best customer service Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Bachelor's Degree. More than 6 years of experience in OFR/ logistics operations or related fields.

Implement OFR Ops/CS plans and processes to provide ocean freight services for internal and external customers. Analyze and collate to provide requirements of freight control center, and support the operations team with the required details, information and instructions for operational performance. Coordinate freight administration in providing allocation and reservations of freight on planned line haul. Contribute to develop and execute plans for ocean freight products in areas such as perishables, pharmaceutical, aviation, etc. Identify opportunities to expand business with new clients and continuously improve in-house customer services. Build close business relationships with existing clients, conduct customer visits and maintain a desired level of customer retention. Stay updated on account performances, draft and provide monthly reports to management. Implement pricing strategy and respond to pricing enquiries in an efficient and competitive manner. Deliver day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents. Seek opportunities to enhance ocean freight productivity, and efficient resource allocation and utilization. Analyze and provide input for processes and design systems to enhance service quality. Resolve and analyze issues in day-to-day delivery and implement practices for OFR Ops/CS focusing on increasing effectiveness and efficiency. Provide support on issues and problems from less experienced/new team members, provide direction and guidance as needed. In area of OFR product: Create and/or confirm transport orders, perform and optimize bookings. Prepare, control, and distribute all required Import/Export documents. Identify performance issues of suppliers, and propose solutions to improve performance. Update Customs shipment information and physical status, resolve customer issues and incidents.