Personal Banking Assistant

Job Summary We are looking for a customer-focused and service-oriented professional with relevant customer service experience to join our Branch Banking team. Key Responsibilities • Handle day-to-day frontline customer service activities and branch-related formalities. • Initiate and process customer requests, including account opening, account servicing and other customer requests.. • Assist customers with information and guidance on the Bank’s products and services. • Contribute to deposit mobilization and liability growth, achieve monthly deposit targets, and support the Branch Manager in achieving branch objective • Develop and maintain strong customer relationships and identify opportunities for customer acquisition and portfolio growth. • Ensure customer requests and documentation are processed accurately and in accordance with the Bank’s policies and procedures. • Provide day-to-day support to the Branch Manager in branch operations and other assigned activities. Qualifications & Experience • Bachelor’s degree from a recognized university. • Minimum 3–4 years of relevant experience in branch banking/customer service. • Good understanding of branch operations, customer onboarding and banking products. • Strong customer relationship management skills. • Good verbal and written communication skills. • Strong interpersonal and customer service skills. • Ability to identify customer needs and generate business opportunities, particularly deposits/liability business. • Target-oriented, with a proactive approach to customer acquisition and deposit mobilization. • Good attention to detail and ability to work effectively in a team. Show more Show less