Spa Manager

Organization- Miraval The Red Sea Summary The Spa Manager at Life in Balance Spa , Miraval The Red Sea, is responsible for overseeing the day-to-day operations, ensuring exceptional, mindful wellness experiences for all guests. This role integrates spa therapies , bodywork , beauty and salon services , and holistic practices for a seamless guest experience. The Spa Manager will lead a team of professionals, uphold high service standards, and ensure operational excellence . Key responsibilities include continuous improvement of spa and beauty offerings, optimizing retail operations , and driving upselling strategies to increase revenue. The Spa Manager will ensure seamless spa operations , managing guest bookings, treatments, and staff coordination. Reporting to the Director of Wellness , the Spa Manager will collaborate to enhance offerings, implement new wellness programs, and foster a nurturing environment for both guests and staff, aligning with Miraval’s standards of mindful luxury. Spa Operations & Guest Experience: • Oversee the daily operations of the spa, ensuring that all services are delivered with the highest quality and consistency. • Ensure that the spa environment is relaxing, clean, and welcoming, fostering a sense of well-being for every guest. • Provide leadership to the spa team, ensuring all staff uphold Miraval’s commitment to mindfulness, professionalism, and emotional balance. • Monitor guest satisfaction and regularly gather feedback to refine services and ensure each guest enjoys a fulfilling spa experience. • Cultivate strong relationships with guests, offering personalized wellness recommendations and ensuring their physical and emotional needs are met. • Ensure all treatments, services, and guest interactions reflect Miraval’s philosophy of personal transformation and well-being. Team Leadership & Staff Development: • Lead, mentor, and motivate the spa team, ensuring all spa professionals provide exceptional service and embody the core values of Miraval. • Manage staff schedules, performance reviews, and training programs, creating an environment that encourages professional growth and high levels of engagement. • Conduct regular training sessions on treatment techniques, guest relations, and wellness-based practices to ensure the team is always prepared to meet guest expectations. • Foster a culture of empathy, support, and excellence, ensuring a cohesive team dynamic that translates to exceptional guest service. Spa Program Development & Integration: • Collaborate with the Director of Wellness/Associate Director of Wellness to design and implement new spa programs that reflect mindful wellness and support personal growth. • Stay updated on the latest wellness trends and incorporate new spa treatments, techniques, and experiences to keep the offerings fresh and engaging. • Develop specialized wellness retreats, well-being treatments, and seasonal spa experiences that align with guest needs and resort offerings. • Integrate spa programs with other fitness and wellness activities, ensuring a holistic and unified experience for guests. Operational Excellence & Compliance: • Manage spa budgeting, inventory, and supply ordering to ensure cost-effective operations without compromising quality. • Ensure that all spa equipment and facilities are properly maintained and compliant with safety standards. • Monitor spa revenue , tracking performance metrics, setting goals, and driving performance improvements to achieve business targets. • Ensure compliance with all local regulations and wellness standards, ensuring safety, professionalism, and cultural sensitivity in all spa services. • Maintain guest records and ensure privacy protocols are followed at all times. • Ensure Guest satisfaction surveys are exceeding targets and KPIs achievements. Collaboration & Strategic Vision: • Collaborate with the Programs and Activities team and other resort departments to create a seamless experience for guests that integrates spa treatments with fitness, yoga, and wellness programming. • Work with the marketing team to promote the spa, increase guest engagement, and develop content for promotional materials. • Report to the Director of Wellness/Associate Director of Wellness, providing insights into spa operations, guest feedback, and new initiatives to enhance the guest experience. Guest Engagement & Emotional Support: • Build strong, personal relationships with guests, offering personalized consultations and ensuring their well-being goals are met. • Provide ongoing guidance and emotional support for guests throughout their spa journey, ensuring they feel empowered and rejuvenated. • Guide guests through their spa and wellness journey, ensuring they leave feeling balanced, relaxed, and emotionally refreshed. Qualifications • Bachelor’s degree in spa management, wellness management, health and wellness, or related field. • Minimum 3 years of experience in spa management or a leadership role within a luxury wellness resort or destination spa. • Extensive experience in large spa operations, guest relations, and developing wellness programs in a high-end setting. • Advanced certifications in spa therapies or mindfulness-based wellness practices. • Proficiency in English (Arabic language skills are a plus). • Passion for wellness , mindfulness, and emotional well-being, with a strong desire to create a transformative spa experience. Skills & Abilities: • Strong leadership and management skills , with the ability to inspire, guide, and develop a team of spa professionals. • Exceptional communication skills , with the ability to engage with guests, team members, and senior management with professionalism and compassion. • Ability to create a supportive, inclusive environment that empowers both guests and staff to explore their full potential. • Strong organizational skills to manage all aspects of spa operations, including scheduling, budgeting, and guest services. • Proficiency with digital tools for scheduling, program management, and guest tracking. Compensation & Benefits: • Competitive tax-free salary based on experience and industry standards. • Accommodation provided by the resort. • Full medical insurance as per Saudi labor laws. • Flight allowance and paid vacation. • Access to Miraval’s well-being programs and professional training opportunities. • Career growth opportunities within the Hyatt/Miraval brand. Why Join Miraval The Red Sea? Miraval Resorts is a world leader in mindful luxury, offering transformative experiences rooted in balance, connection, and well-being. At Miraval The Red Sea, you will be part of a visionary hos

Bachelor’s degree in spa management, wellness management, health and wellness, or related field. Minimum 3 years of experience in spa management or a leadership role within a luxury wellness resort or destination spa. Extensive experience in large spa operations, guest relations, and developing wellness programs in a high-end setting. Advanced certifications in spa therapies or mindfulness-based wellness practices. Proficiency in English (Arabic language skills are a plus).

Spa Operations & Guest Experience: Oversee the daily operations of the spa, ensuring services are delivered with the highest quality and consistency; maintain a relaxing, clean, and welcoming spa environment; provide leadership to the spa team; monitor guest satisfaction and gather feedback; cultivate strong relationships with guests and offer personalized wellness recommendations; ensure all treatments reflect Miraval’s philosophy. Team Leadership & Staff Development: Lead, mentor, and motivate the spa team; manage staff schedules, performance reviews, and training; conduct regular training on treatment techniques and guest relations; foster a culture of empathy and excellence. Spa Program Development & Integration: Design and implement new spa programs reflecting mindful wellness; stay updated on wellness trends; develop specialized wellness retreats and seasonal experiences; integrate spa programs with fitness and wellness activities. Operational Excellence & Compliance: Manage budgeting, inventory, and supply ordering; ensure equipment and facilities meet safety standards; monitor revenue and KPIs; ensure compliance with local regulations and privacy protocols. Collaboration & Strategic Vision: Collaborate with other departments to create seamless guest experiences; work with marketing to promote the spa; report to Director of Wellness with insights and new initiatives. Guest Engagement & Emotional Support: Build relationships with guests; provide ongoing guidance and emotional support; guide guests through their spa journey to ensure balance and rejuvenation.