Valet Supervisor

To supervise and coordinate valet operations, ensuring the highest levels of customer service, safety, and efficiency while managing valet drivers and maintaining company service standards. Key Responsibilities • Supervise and lead valet drivers during daily operations • Ensure vehicles are parked, retrieved, and delivered safely and efficiently • Monitor staff attendance, grooming, performance, and discipline • Provide excellent customer service and handle client inquiries, complaints, and special requests professionally • Allocate duties and work schedules to valet staff • Conduct daily briefings and ensure compliance with company policies and procedures • Monitor vehicle movements and maintain accurate records and reporting • Ensure assigned parking areas are organized, safe, and operational • Train, coach, and evaluate valet drivers to maintain service excellence • Investigate and report incidents, damages, accidents, or customer complaints • Coordinate with clients, site management, and operations teams to ensure smooth service delivery • Ensure all drivers hold valid licenses and comply with traffic regulations and safety requirements Requirements • High school diploma or equivalent • Minimum 3 years of experience in valet operations, transportation, hospitality, or fleet management, with at least 1 year in a supervisory role • Valid driving license with a clean driving record • Strong leadership and team management skills • Good English communication skills; Arabic is an advantage • Excellent customer service and conflict-resolution abilities • Ability to work flexible shifts, including weekends and public holidays • Basic computer skills for reporting and record keeping Show more Show less