Network Operations Analyst

Job Purpose The role holder is responsible for managing and maintaining switching operations, the job holder also responsible to ensure switches and other services operations are performed in a highly sensible manner and on 24/7 basis . The role holder shall carry out his duties in accordance with the stipulated business policies and procedures. Job Responsibility Core Responsibilities • Manages and maintain the Switching Operations to ensure maximum/ 100% network availability • Ensures the installation of central and remote switches as per the request received • Manages and maintain the central and remote switches and ensure its readiness by 24/7 • Manages and maintain the operations of the central and remote switches to serve efficiently in emergency situations • Ensures reduction in Switches complaints by improving the resolution of customer complaints up-to zero complaints Job Responsibility (cont.) Years Of Experience 0 - 2 years of experince Nature Of Experience Prior experience in handling priority customers or a royal family supervisory role, preferably in the telecommunication industry. Job Band Employee Skills Education Bachelor Degree in Engineering or Telecommunications Engineering Additional Education Certifications Show more Show less

Bachelor Degree in Engineering or Telecommunications Engineering; 0-2 years of experience; prior experience in handling priority customers or a royal family supervisory role, preferably in the telecommunication industry.

Manages and maintain the Switching Operations to ensure maximum/ 100% network availability; Ensures the installation of central and remote switches as per the request received; Manages and maintain the central and remote switches and ensure its readiness by 24/7; Manages and maintain the operations of the central and remote switches to serve efficiently in emergency situations; Ensures reduction in Switches complaints by improving the resolution of customer complaints