Executive Office and Quality Manager

Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.  Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Raffles & Fairmont Doha Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together. Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection. Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler. Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day. About The Application Process At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Executive Office and Quality Manager. The Executive Office & Quality Manager provides high-level executive support to the Managing Director while leading the coordination, implementation, and continuous improvement of the hotel’s quality management and sustainability agenda across Raffles & Fairmont Doha. Acting as a key partner to the Managing Director and a central point of coordination across the Executive Office, the role ensures effective follow-up on strategic priorities, executive initiatives, and cross-functional actions, while maintaining the highest standards of professionalism, confidentiality, organization, and operational discipline. Key Responsibilities: • Provide high-level executive and administrative support to the Managing Director, ensuring effective management of priorities, schedules, correspondence, meetings, and follow-up actions • Act as a trusted liaison between the Managing Director, Executive Committee, department heads, corporate stakeholders, owners, and external partners • Coordinate and follow up on key strategic initiatives, executive decisions, projects, and action plans to ensure timely execution and accountability across the business • Prepare and coordinate executive presentations, reports, briefing documents, meeting agendas, minutes, and management communications • Maintain a high level of confidentiality and discretion when handling sensitive business, operational, financial, and personnel information • Support the Managing Director in maintaining effective governance, communication, and coordination across Raffles & Fairmont Doha • Lead the development, implementation, and continuous improvement of the hotel’s Quality Management System in alignment with brand standards, company objectives, and relevant industry requirements • Establish and maintain quality standards, procedures, tools, and monitoring mechanisms across hotel operations • Drive a culture of service excellence and continuous improvement through regular quality reviews, audits, inspections, and performance analysis • Monitor guest feedback, quality indicators, audit results, and operational performance Qualifications What will you bring to this role? • Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, Sustainability, or a related field • Minimum 5–7 years of relevant experience in luxury hospitality, hotel operations, executive office, quality management, or a similar leadership role • Previous experience supporting a General Manager, Managing Director, Hotel Manager, or senior executive in a high-profile hospitality environment • Strong understanding of luxury hospitality standards, quality assurance frameworks, guest experience, and operational excellence • Demonstrated experience in developing, implementing, and maintaining quality management systems, standards, and continuous improvement initiatives • Practical knowledge of sustainability principles, environmental initiatives, and responsible business practices within the hospitality industry • Experience coordinating internal, brand, corporate, or external audits and managing corrective action plans • Strong project management, organizational, analytical, and reporting skills with the ability to manage multiple priorities and deadlines • Excellent written and verbal communication skills, with the ability to interact confidently with senior executives and stakeholders • High level of professionalism, discretion, confidentiality, and sound judgment • Strong proficiency in Microsoft Office, particularly PowerPoint, Excel, Word, and Outlook • Fluency in English is essential; additional languages are an advantage • Strong leadership and influencing skills, with the ability to drive initiatives across multiple departments without direct reporting authority • Experience within a luxury or internationally branded hotel environment is highly desirable • Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions • Foster an inclusive environment where every individual feels valued and respected • Create an environment where colleagues are empowered, supported and recognized Additional Information Employee Benefits Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Our Values Respect: We value the needs, ideas and individuality of others.

Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, Sustainability, or a related field. Minimum 5–7 years of relevant experience in luxury hospitality, hotel operations, executive office, quality management, or a similar leadership role. Previous experience supporting a General Manager, Managing Director, Hotel Manager, or senior executive in a high-profile hospitality environment. Strong understanding of luxury hospitality standards, quality assurance frameworks, guest experience, and operational excellence. Demonstrated experience in developing, implementing, and maintaining quality management systems, standards, and continuous improvement initiatives. Practical knowledge of sustainability principles, environmental initiatives, and responsible business practices within the hospitality industry. Experience coordinating internal, brand, corporate, or external audits and managing corrective action plans. Strong project management, organizational, analytical, and reporting skills with the ability to manage multiple priorities and deadlines. Excellent written and verbal communication skills, with the ability to interact confidently with senior executives and stakeholders. High level of professionalism, discretion, confidentiality, and sound judgment. Strong proficiency in Microsoft Office, particularly PowerPoint, Excel, Word, and Outlook. Fluency in English is essential; additional languages are an advantage. Strong leadership and influencing skills, with the ability to drive initiatives across multiple departments without direct reporting authority. Experience within a luxury or internationally branded hotel environment is highly desirable. Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected. Create an environment where colleagues are empowered, supported and recognized.

Provide high-level executive and administrative support to the Managing Director, ensuring effective management of priorities, schedules, correspondence, meetings, and follow-up actions. Act as a trusted liaison between the Managing Director, Executive Committee, department heads, corporate stakeholders, owners, and external partners. Coordinate and follow up on key strategic initiatives, executive decisions, projects, and action plans to ensure timely execution and accountability across the business. Prepare and coordinate executive presentations, reports, briefing documents, meeting agendas, minutes, and management communications. Maintain a high level of confidentiality and discretion when handling sensitive business, operational, financial, and personnel information. Support the Managing Director in maintaining effective governance, communication, and coordination across Raffles & Fairmont Doha. Lead the development, implementation, and continuous improvement of the hotel’s Quality Management System in alignment with brand standards, company objectives, and relevant industry requirements. Establish and maintain quality standards, procedures, tools, and monitoring mechanisms across hotel operations. Drive a culture of service excellence and continuous improvement through regular quality reviews, audits, inspections, and performance analysis. Monitor guest feedback, quality indicators, audit results, and operational performance.