Executive Office and Quality Manager

Raffles Doha We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Executive Office and Quality Manager. The Executive Office & Quality Manager provides high-level executive support to the Managing Director while leading the coordination, implementation, and continuous improvement of the hotel’s quality management and sustainability agenda across Raffles & Fairmont Doha. Acting as a key partner to the Managing Director and a central point of coordination across the Executive Office, the role ensures effective follow-up on strategic priorities, executive initiatives, and cross-functional actions, while maintaining the highest standards of professionalism, confidentiality, organization, and operational discipline. Key Responsibilities: Provide high-level executive and administrative support to the Managing Director, ensuring effective management of priorities, schedules, correspondence, meetings, and follow-up actions Act as a trusted liaison between the Managing Director, Executive Committee, department heads, corporate stakeholders, owners, and external partners Coordinate and follow up on key strategic initiatives, executive decisions, projects, and action plans to ensure timely execution and accountability across the business Prepare and coordinate executive presentations, reports, briefing documents, meeting agendas, minutes, and management communications Maintain a high level of confidentiality and discretion when handling sensitive business, operational, financial, and personnel information Support the Managing Director in maintaining effective governance, communication, and coordination across Raffles & Fairmont Doha Lead the development, implementation, and continuous improvement of the hotel’s Quality Management System in alignment with brand standards, company objectives, and relevant industry requirements Establish and maintain quality standards, procedures, tools, and monitoring mechanisms across hotel operations Drive a culture of service excellence and continuous improvement through regular quality reviews, audits, inspections, and performance analysis Monitor guest feedback, quality indicators, audit results, and operational performance

What will you bring to this role? Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, Sustainability, or a related field Minimum 5–7 years of relevant experience in luxury hospitality, hotel operations, executive office, quality management, or a similar leadership role Previous experience supporting a General Manager, Managing Director, Hotel Manager, or senior executive in a high-profile hospitality environment Strong understanding of luxury hospitality standards, quality assurance frameworks, guest experience, and operational excellence Demonstrated experience in developing, implementing, and maintaining quality management systems, standards, and continuous improvement initiatives Practical knowledge of sustainability principles, environmental initiatives, and responsible business practices within the hospitality industry Experience coordinating internal, brand, corporate, or external audits and managing corrective action plans Strong project management, organizational, analytical, and reporting skills with the ability to manage multiple priorities and deadlines Excellent written and verbal communication skills, with the ability to interact confidently with senior executives and stakeholders High level of professionalism, discretion, confidentiality, and sound judgment Strong proficiency in Microsoft Office, particularly PowerPoint, Excel, Word, and Outlook Fluency in English is essential; additional languages are an advantage Strong leadership and influencing skills, with the ability to drive initiatives across multiple departments without direct reporting authority Experience within a luxury or internationally branded hotel environment is highly desirable Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions Foster an inclusive environment where every individual feels valued and respected Create an environment where colleagues are empowered, supported and recognized

Provide high-level executive and administrative support to the Managing Director, ensuring effective management of priorities, schedules, correspondence, meetings, and follow-up actions. Act as a trusted liaison between the Managing Director, Executive Committee, department heads, corporate stakeholders, owners, and external partners. Coordinate and follow up on key strategic initiatives, executive decisions, projects, and action plans to ensure timely execution and accountability across the business. Prepare and coordinate executive presentations, reports, briefing documents, meeting agendas, minutes, and management communications. Maintain a high level of confidentiality and discretion when handling sensitive business, operational, financial, and personnel information. Support the Managing Director in maintaining effective governance, communication, and coordination across Raffles & Fairmont Doha. Lead the development, implementation, and continuous improvement of the hotel’s Quality Management System in alignment with brand standards, company objectives, and relevant industry requirements. Establish and maintain quality standards, procedures, tools, and monitoring mechanisms across hotel operations. Drive a culture of service excellence and continuous improvement through regular quality reviews, audits, inspections, and performance analysis. Monitor guest feedback, quality indicators, audit results, and operational performance.