Guest Relations Executive - Rooms - Jumeirah Zabeel Saray

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Zabeel Saray Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai. About the Job An exciting opportunity has arisen for a Guest Relations Executive – Rooms to join the Jumeirah Zabeel Saray team. The main duties and responsibilities of this role include: • Provide a warm welcome and deliver a personalised and seamless guest experience throughout the stay. • Anticipate guest needs and ensure requests are handled efficiently through effective coordination with relevant departments. • Maintain accurate guest profiles and preferences and support VIP amenities, special occasions and personalised arrangements. • Handle guest feedback and complaints professionally, ensuring appropriate follow-up and effective service recovery. • Promote hotel services and facilities while identifying opportunities to enhance the guest experience and generate additional revenue. About You The ideal candidate for this position will have the following experience and qualifications: • High School Diploma or equivalent; a qualification in Hospitality is desirable. • Minimum 1–2 years of guest-facing experience, preferably within a five-star or luxury hospitality environment. • Strong communication and interpersonal skills with a passion for delivering exceptional guest service. • Confident in handling guest requests, complaints and personalised service requirements. • Well-presented, proactive and detail-oriented, with the ability to thrive in a fast-paced luxury environment. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment • Access to Learning & Development programmes and clear career pathways • Opportunities for internal mobility within our global network • Colleague discounts on food, beverage, and hotel stays worldwide • Company-provided shared accommodation • Comprehensive healthcare and life insurance coverage • Paid annual leave entitlement • Competitive tax-free salary paid in UAE Dirhams (AED) Show more Show less

High School Diploma or equivalent; a qualification in Hospitality is desirable. Minimum 1–2 years of guest-facing experience, preferably within a five-star or luxury hospitality environment. Strong communication and interpersonal skills with a passion for delivering exceptional guest service. Confident in handling guest requests, complaints and personalised service requirements. Well-presented, proactive and detail-oriented, with the ability to thrive in a fast-paced luxury environment.

Provide a warm welcome and deliver a personalised and seamless guest experience throughout the stay. Anticipate guest needs and ensure requests are handled efficiently through effective coordination with relevant departments. Maintain accurate guest profiles and preferences and support VIP amenities, special occasions and personalised arrangements. Handle guest feedback and complaints professionally, ensuring appropriate follow-up and effective service recovery. Promote hotel services and facilities while identifying opportunities to enhance the guest experience and generate additional revenue.