Guest Relations Executive - Food and Beverage - Jumeirah Muscat Bay

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.  About Jumeirah Muscat Bay Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat’s breathtaking nature, with mountains meeting the sea at the resort’s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access. Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge. About The Job An opportunity has arisen for a Guest Relations Executive to join the Food & Beverage in Jumeirah Muscat Bay. The main duties and responsibilities of this role: • Ensure the hostess desk or entrance is always manned, providing guests with a warm, friendly, and prompt welcome upon arrival. • Manage restaurant reservations, enquiries, and bookings in accordance with Restaurant Reservations SOP and F&B standards. • Greet guests courteously, escort them to their tables, present menus promptly, and coordinate with service colleagues to ensure a seamless dining experience. • Provide personalized service to VIPs and regular guests, maintaining awareness of their preferences, special requests, and dietary requirements. • Maintain thorough knowledge of restaurant operations, seating plans, in-house services, and local information to assist guests effectively. • Handle guest interactions professionally, ensure confidentiality, maintain cleanliness and organization of the hostess area, and attend required training sessions. About You The ideal candidate for this position will have the following experience and qualifications: • Minimum qualification required is a High School Diploma or Secondary education, while a Bachelor’s Degree or Diploma in Hospitality is desirable. • The candidate should have intermediate knowledge of Microsoft Office and familiarity with Micros and Epicure Restaurant Reservation systems. • Proficiency in English (reading, writing, and speaking) is essential. The individual must demonstrate strong customer service skills, professionalism, integrity, and the ability to work effectively as part of a team. • A proactive attitude, strong organizational skills, respect for cultural differences, and adherence to Jumeirah grooming and service standards are essential for this role. About The Benefits At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits Include • Access to Learning & Development programmes and clear career pathways. • Opportunities for internal mobility within our global network. • Colleague discounts on food, beverage and hotel stays worldwide. • Health care and insurance benefits. • Locally competitive salary. • Locally relevant benefits as determined by the property. Primary Location Oman-Muscat Job Jumeirah Job Group Organization Jumeirah Muscat Bay [JMBH] Job Posting Sep 1, 2026, 3:48:59 PM Show more Show less

Minimum qualification required is a High School Diploma or Secondary education, while a Bachelor’s Degree or Diploma in Hospitality is desirable. The candidate should have intermediate knowledge of Microsoft Office and familiarity with Micros and Epicure Restaurant Reservation systems. Proficiency in English (reading, writing, and speaking) is essential. The individual must demonstrate strong customer service skills, professionalism, integrity, and the ability to work effectively as part of a team. A proactive attitude, strong organizational skills, respect for cultural differences, and adherence to Jumeirah grooming and service standards are essential for this role.

Ensure the hostess desk or entrance is always manned, providing guests with a warm, friendly, and prompt welcome upon arrival. Manage restaurant reservations, enquiries, and bookings in accordance with Restaurant Reservations SOP and F&B standards. Greet guests courteously, escort them to their tables, present menus promptly, and coordinate with service colleagues to ensure a seamless dining experience. Provide personalized service to VIPs and regular guests, maintaining awareness of their preferences, special requests, and dietary requirements. Maintain thorough knowledge of restaurant operations, seating plans, in-house services, and local information to assist guests effectively. Handle guest interactions professionally, ensure confidentiality, maintain cleanliness and organization of the hostess area, and attend required training sessions.