Contact Center Operations Manager

We have a new opportunity for "Call Center Manager" with our client. If interested then please send me your updated CV Job Title: Call Center Manager Location: Dubai Duration: Permanent Qualifications Bachelor’s degree in Business Administration, Communications, Customer Experience, Operations Management, or a related field. A relevant certification in customer service, call centre operations, or people management would be an added advantage. Experience • 5–7 years of experience in call centre operations, customer service, or contact centre management, with at least 2–3 years in a supervisory or managerial role. Experience in managing service quality, team performance, SLAs, escalations, reporting, and call centre systems is preferred. Interested candidates send me your CV with below details. Expected salary: Notice Period: Current Location: Citizen / Visa Status / Work Permit: Show more Show less

Bachelor’s degree in Business Administration, Communications, Customer Experience, Operations Management, or a related field. A relevant certification in customer service, call centre operations, or people management would be an added advantage.

Manage call center operations to ensure high-quality customer service, monitor team performance, ensure compliance with SLAs, handle escalations, generate and review reports, and oversee call centre systems and processes.