Head of Retail Operations

General Information Ref # 236547 Location: Qatar-Doha Job family: Customer Service Closing Date: 2026-09-27 Description The “Head of Retail” is responsible for maximizing sales and ensuring that the levels of customer service within QDFC/QDC are the best within the Gulf region. To manage the overall operational running of the shop-floor, incorporating the sales and merchandising teams, ensuring that they are motivated towards driving sales. To contribute to the development, implementation, monitoring and review of a business strategy that maximizes the retail net profit by driving sales and controlling costs, to build high performing teams through the effective leadership and line management to retail staff. • Develop and implement the QDFC/QDC Retail plan including strategies and tactics associated with marketing and growing travel retail business. • Drive and deliver quick business wins to increase revenue income and ensure budget is achieved. Drive positive change in sales performance through the creation, implementation and delivery of sales strategies and presentations across QDFC/QDC. • Lead and develop a team of managers to drive retail growth; partner with HR and managers to establish recruiting networks to identify and hire top retail talent, and to ensure that ongoing orientation, training and development programs are in place to meet anticipated business needs. • Identify and maximize all business and revenue opportunities by developing successful retail proposals and enhancing the retail offering to optimize performance. • Responsible for the profitable operation to include developing and overseeing strategic growth initiatives, margin enhancement, visual merchandising presentation and maintaining consistency throughout the stores. • Responsible for the P&L and accountable to ensure all retail financial metrics are achieved. • Oversee all day to day operational issues in QDFC/QDC. This would also extend towards the major involvement in strategic planning setup. • Develop and maintain strategic relationships with staff and all other stakeholders operating in HIA. • Oversee the implementation of the company's scheduled stock counts, in conjunction with stock control, to provide accurate records for the company and minimize stock issues. Manage stock levels and make key decisions about stock control. • Manage and ensure that sufficient control measures are in place to secure both stock and cash at the shops, stores and warehouse. • Analyze sales figures and forecasting futures sales volumes to maximize profits, analyze and interpret trends to facilitate planning and present recommendations to management. • Use information technology to record sales figures, for data analysis and forward planning; update management about business performance, new initiatives and other pertinent issues. • Tour sales floor regularly, talk to Category Managers and customers, and identify and resolve urgent issues. • Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives and monitor what neighboring duty free competitors are doing. • Deal with staffing issues such as disciplinary meeting, exit interview, conducting appraisals, managing performance and ensuring standards for quality and customer are met. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Qualification About You The successful candidate will have the following: • Bachelor’s Degree or Equivalent • Minimum 10 years of relevant experience • Fluent in spoken and written English • Ability to work in a cross culture environment • Excellent written and verbal communication skills. • In depth knowledge of retailing essentials; encompassing issues such as margins, pricing, retail IT systems, merchandising, in store stock layouts, price ticketing, warehouse/store logistics, passenger traffic trends, and development, customer service standards, promotions and new business developments. • Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=236547 Show more Show less

Bachelor’s Degree or Equivalent; Minimum 10 years of relevant experience; Fluent in spoken and written English; Ability to work in a cross culture environment; Excellent written and verbal communication skills; In depth knowledge of retailing essentials; encompassing issues such as margins, pricing, retail IT systems, merchandising, in store stock layouts, price ticketing, warehouse/store logistics, passenger traffic trends, and development, customer service standards, promotions and new business developments; Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

Develop and implement the QDFC/QDC Retail plan including strategies and tactics associated with marketing and growing travel retail business. Drive and deliver quick business wins to increase revenue income and ensure budget is achieved. Drive positive change in sales performance through the creation, implementation and delivery of sales strategies and presentations across QDFC/QDC. Lead and develop a team of managers to drive retail growth; partner with HR and managers to establish recruiting networks to identify and hire top retail talent, and to ensure that ongoing orientation, training and development programs are in place to meet anticipated business needs. Identify and maximize all business and revenue opportunities by developing successful retail proposals and enhancing the retail offering to optimize performance. Responsible for the profitable operation to include developing and overseeing strategic growth initiatives, margin enhancement, visual merchandising presentation and maintaining consistency throughout the stores. Responsible for the P&L and accountable to ensure all retail financial metrics are achieved. Oversee all day to day operational issues in QDFC/QDC. This would also extend towards the major involvement in strategic planning setup. Develop and maintain strategic relationships with staff and all other stakeholders operating in HIA. Oversee the implementation of the company's scheduled stock counts, in conjunction with stock control, to provide accurate records for the company and minimize stock issues. Manage stock levels and make key decisions about stock control. Manage and ensure that sufficient control measures are in place to secure both stock and cash at the shops, stores and warehouse. Analyze sales figures and forecasting futures sales volumes to maximize profits, analyze and interpret trends to facilitate planning and present recommendations to management. Use information technology to record sales figures, for data analysis and forward planning; update management about business performance, new initiatives and other pertinent issues. Tour sales floor regularly, talk to Category Managers and customers, and identify and resolve urgent issues. Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives and monitor what neighboring duty free competitors are doing. Deal with staffing issues such as disciplinary meetings, exit interviews, conducting appraisals, managing performance and ensuring standards for quality and customer are met.