Cards Product Manager

We are looking for an experienced Cards Product Manager to lead and support the growth of a major bank’s Cards business in Kuwait. The role will focus on credit card portfolio strategy, new card and SME card launches, customer acquisition, loyalty, portfolio performance and large-scale card transformation initiatives. Key Responsibilities • Develop and execute strategies to grow the credit card and SME credit card business, including new product launches and market opportunities. • Own and enhance card portfolio performance, including activation, spend, utilization, profitability, attrition and customer satisfaction. • Lead the development and implementation of cards loyalty programmes and customer engagement initiatives. • Drive customer acquisition, card usage and spend uplift through targeted product and marketing initiatives. • Manage complex card upgrades, migrations and transformation projects across issuing platforms. • Work closely with Technology, Operations, Marketing, Compliance, Product and external vendors to ensure successful delivery. • Oversee technical readiness across card issuing platforms, BIN configuration, card profiles, tokenization, digital wallets, recurring payments, authorization/clearing, 3DS/ACS and fraud controls. • Ensure operational readiness across card production, personalization, dispatch and delivery. • Monitor key portfolio KPIs and use data-driven insights to identify opportunities, risks and areas for improvement. • Ensure compliance with card-scheme requirements, regulatory frameworks, data privacy and governance standards. Requirements • 8+ years of experience in Cards Product Management, preferably within a bank, card issuer or payments organization. • Strong experience across credit/debit card issuing, card portfolio management and payment processing. • Proven experience launching new card products and managing large-scale card upgrade, migration or transformation projects. • Strong understanding of loyalty solutions, customer acquisition and card portfolio growth. • Knowledge of Visa/Mastercard schemes, digital wallets, tokenization, fraud/risk and payment technologies. • Strong analytical and portfolio management skills, with proficiency in Excel and Tableau. • Strong stakeholder management skills and experience working across business, technology, operations and external vendors. • Knowledge of the Kuwait/GCC cards market and regulatory environment is highly desirable. • Fluent English required; Arabic is preferred. Show more Show less

8+ years of experience in Cards Product Management, preferably within a bank, card issuer or payments organization. Strong experience across credit/debit card issuing, card portfolio management and payment processing. Proven experience launching new card products and managing large-scale card upgrade, migration or transformation projects. Strong understanding of loyalty solutions, customer acquisition and card portfolio growth. Knowledge of Visa/Mastercard schemes, digital wallets, tokenization, fraud/risk and payment technologies. Strong analytical and portfolio management skills, with proficiency in Excel and Tableau. Strong stakeholder management skills and experience working across business, technology, operations and external vendors. Knowledge of the Kuwait/GCC cards market and regulatory environment is highly desirable. Fluent English required; Arabic is preferred.

Develop and execute strategies to grow the credit card and SME credit card business, including new product launches and market opportunities. Own and enhance card portfolio performance, including activation, spend, utilization, profitability, attrition and customer satisfaction. Lead the development and implementation of cards loyalty programmes and customer engagement initiatives. Drive customer acquisition, card usage and spend uplift through targeted product and marketing initiatives. Manage complex card upgrades, migrations and transformation projects across issuing platforms. Work closely with Technology, Operations, Marketing, Compliance, Product and external vendors to ensure successful delivery. Oversee technical readiness across card issuing platforms, BIN configuration, card profiles, tokenization, digital wallets, recurring payments, authorization/clearing, 3DS/ACS and fraud controls. Ensure operational readiness across card production, personalization, dispatch and delivery. Monitor key portfolio KPIs and use data-driven insights to identify opportunities, risks and areas for improvement. Ensure compliance with card-scheme requirements, regulatory frameworks, data privacy and governance standards.