Officer - Information Technology

JOB TITLE Officer - Information Technology | MAF Retail | Hypermarket Kuwait Role Summary The Associate – Info. Tech is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment. ROLE PROFILE • Provide first-level IT support to all business units for IT-related requests. • Deliver hotline support during non-office hours, weekends, and holidays when required. • Coordinate, test, and review system change requests submitted by business users. • Troubleshoot IT products and services and resolve user technical issues efficiently. • Record incidents, requests, and problem details accurately in the Service Desk tool. • Update and manage support tickets, ensuring proper documentation and timely closure. • Follow up with users to verify that implemented solutions have resolved issues effectively. • Support IT initiatives and action plans that enhance operational productivity, performance, and effectiveness. Requirements • Bachelor's Degree in Computer Science or an equivalent field. • 0-2 years of experience within an IT department or IT support function. • Strong business communication and presentation skills. • Highly organized with the ability to handle multiple tasks simultaneously. • Good time management and prioritization skills. • Strong problem-solving abilities with high attention to detail. What We Offer • At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! • Work in a friendly environment, where everyone shares positive vibes and excited about our future. • Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model. Show more Show less