Revenue Protection & Fraud Prevention Specialist

🚀 Welcome to Your Next Adventure! Snoonu is looking for a Revenue Protection & Fraud Prevention Specialist to safeguard the business against financial fraud and revenue leakage across our markets. You will investigate suspicious activity flagged by our banking partners, monitor for abuse of app functionality (promotions, refunds, cancellations, wallet, referrals), and help build the data-driven controls needed to catch issues before they escalate. Given the volume of Arabic-language correspondence involved with banks, government bodies, and customers or merchants under investigation, fluency in Arabic is essential for this role. You will work closely with Product, Engineering, Legal, and our banking partners to close risk gaps as Snoonu scales. 🛠 What You’ll Get Your Hands On • Investigate Bank-Flagged Fraud: Own and respond to fraud alerts and suspicious-activity notifications received from banking partners and drive every case through to resolution. • Monitor App & Promotion Abuse: Build monitoring and detection capability for abuse of app functionality, including promo/discount stacking, referral fraud, wallet top-up fraud, cancelled-order compensation abuse, and refund fraud. • Close Revenue Data Gaps: Partner with the Technical / Product teams to identify where incomplete integration between BigQuery/AMS and ERP creates blind spots that could be exploited, and prioritize fixes accordingly. • Liaise with Banks & Authorities: Serve as the primary point of contact for banks, payment partners, and relevant government or regulatory bodies on fraud and financial-crime matters. • Build Fraud Prevention Controls: Design and implement rules-based and analytical controls — thresholds, anomaly flags, velocity checks — to detect and prevent fraudulent transactions and payouts before they are processed. • Lead Case Investigations: Conduct end-to-end investigations of suspected fraud cases, gather evidence, and prepare clear case files and reports for management, Legal, and external stakeholders as needed. • Partner with Product & Engineering: Advise on the fraud and abuse risk of new app features, promotions, and marketplace functionality before launch. • Track & Report Fraud Trends: Maintain a fraud and revenue-leakage register, and report trends, root causes, and financial exposure to Finance leadership. Support Policy & Training: Develop internal policies and training materials to help Merchant, Support, and Finance teams recognize and escalate suspicious activity. 🧙‍♂️ The Magic You Bring • Bachelor's degree in Finance, Accounting, Risk Management, Criminology, or a related field; a fraud or risk certification (CFE, CAMS) is a strong advantage. • Language: Fluent in Arabic and English (spoken and written) — required for liaising with banks, government bodies, and Arabic-speaking customers or merchants during investigations. • Experience: 4–6 years of experience in fraud investigation, risk management, or revenue assurance, ideally within fintech, e-commerce, banking, or a marketplace environment. • Analytical Skills: Strong data analysis skills (SQL, Excel, BigQuery or similar) to identify patterns and anomalies across large transaction datasets. • Investigative Mindset: Demonstrated ability to investigate complex cases, gather evidence, and produce clear, defensible findings. • Banking & Payments Knowledge: Understanding of banking fraud typologies (card fraud, chargebacks, money-laundering red flags) and payment-ecosystem risk. • Cross-Functional Collaboration: Comfortable working with Product, Engineering, Legal, and external stakeholders to close risk gaps. • Discretion & Judgment: High level of integrity and discretion when handling sensitive, confidential investigations. • Adaptability: Comfortable operating in a fast-paced, high-growth, multi-country environment where controls are still maturing. Inside Snoonu’s Universe Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier. The Dream We’re Chasing To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time. The Quest We’re On To radically transform how people live by leveraging technology to connect them with endless possibilities. Our Everyday Superpowers Be Customer Obsessed: “Focus on the customer and all else will follow.” Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.” Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.” Lead by Example and Take Ownership: “Be the change you want to see and take ownership.” Work Smart and Deliver Results: “You can do more by doing less, better, and faster.” It's All About People: “Be a team player; together we are stronger.” Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.” Perks & Worklife Magic At Snoonu 🌐 Global Vibes – Collaborate with a worldwide crew. 🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth. 🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy. 🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies. 🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops. Great Place to Work® Certified We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work. Certified for Excellence Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people. Beyond the Code: Giving Back Matters We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission. Diversity Isn’t Just a Buzzword At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace th

Bachelor's degree in Finance, Accounting, Risk Management, Criminology, or a related field; a fraud or risk certification (CFE, CAMS) is a strong advantage. Language: Fluent in Arabic and English (spoken and written). Experience: 4–6 years of experience in fraud investigation, risk management, or revenue assurance, ideally within fintech, e-commerce, banking, or a marketplace environment. Analytical Skills: Strong data analysis skills (SQL, Excel, BigQuery or similar) to identify patterns and anomalies across large transaction datasets. Investigative Mindset: Demonstrated ability to investigate complex cases, gather evidence, and produce clear, defensible findings. Banking & Payments Knowledge: Understanding of banking fraud typologies (card fraud, chargebacks, money-laundering red flags) and payment-ecosystem risk. Cross-Functional Collaboration: Comfortable working with Product, Engineering, Legal, and external stakeholders to close risk gaps. Discretion & Judgment: High level of integrity and discretion when handling sensitive, confidential investigations. Adaptability: Comfortable operating in a fast-paced, high-growth, multi-country environment where controls are still maturing.

Investigate Bank-Flagged Fraud: Own and respond to fraud alerts and suspicious-activity notifications received from banking partners and drive every case through to resolution. Monitor App & Promotion Abuse: Build monitoring and detection capability for abuse of app functionality, including promo/discount stacking, referral fraud, wallet top-up fraud, cancelled-order compensation abuse, and refund fraud. Close Revenue Data Gaps: Partner with the Technical / Product teams to identify where incomplete integration between BigQuery/AMS and ERP creates blind spots that could be exploited, and prioritize fixes accordingly. Liaise with Banks & Authorities: Serve as the primary point of contact for banks, payment partners, and relevant government or regulatory bodies on fraud and financial-crime matters. Build Fraud Prevention Controls: Design and implement rules-based and analytical controls — thresholds, anomaly flags, velocity checks — to detect and prevent fraudulent transactions and payouts before they are processed. Lead Case Investigations: Conduct end-to-end investigations of suspected fraud cases, gather evidence, and prepare clear case files and reports for management, Legal, and external stakeholders as needed. Partner with Product & Engineering: Advise on the fraud and abuse risk of new app features, promotions, and marketplace functionality before launch. Track & Report Fraud Trends: Maintain a fraud and revenue-leakage register, and report trends, root causes, and financial exposure to Finance leadership. Support Policy & Training: Develop internal policies and training materials to help Merchant, Support, and Finance teams recognize and escalate suspicious activity.