Process Reengineering Senior Manager

Title: Process Reengineering Senior Manager Department: Chief Operating Office Location: Riyadh Core Responsibilities: • Conduct the current state assessment of existing end-to-end processes to identify inefficiencies, pain points, bottlenecks, duplication, and control gaps. • Conduct process walkthroughs, stakeholder interviews, workshops, and analysis activities to understand operational realities. • Analyze process performance and root causes to identify opportunities for simplification, standardization, and automation. • Document findings and translate them into structured improvement opportunities. • Design target-state processes that improve efficiency, quality, control effectiveness, and user experience. • Develop process flows, future-state journeys, and identify the automation opportunities. • Ensure redesigned processes are practical, scalable, and aligned with policy, compliance, and operational requirements. • Support the definition of business rules, control points, service levels, and handoff mechanisms within target-state designs. • Work closely with technical teams to translate business process requirements into implementable automation and system-related solutions. • Support requirements clarification, process logic articulation, and test scenarios preparation activities. • Contribute to deployment support, issue resolution, and transition into business-as-usual operations. • Work collaboratively with squad leads, business SMEs, documentation specialists, and technical resources across assigned initiatives. • Support workshops and review sessions with stakeholders to validate findings, designs, and implementation approaches. • Help ensure that initiative deliverables are completed in line with agreed timelines, standards, and quality expectations. • Contribute to issue identification, risk mitigation, and continuous improvement throughout project delivery. • Promote structured, value-driven, and end-to-end thinking in all assigned work. • Ensure process redesign outputs are documented clearly and in a way that supports implementation and sustainability • Contribute to the continuous enhancement of process redesign practices, tools, and lessons learned within the CoE Qualifications and Requirements: • Bachelor’s degree, Industrial Engineering, Business Administration, Operations Management, Information Systems, or related field. • Preferred Certification: Lean Six Sigma Green Belt. • Strong knowledge of business process reengineering, process mapping, root cause analysis, and improvement methodologies. • Good understanding of automation enablement and the translation of business requirements into implementation-ready solutions. • Ability to work across both business and technical aspects of transformation initiatives. • Strong analytical, structured thinking, and stakeholder engagement skills. Show more Show less

Qualifications and Requirements: Bachelor’s degree, Industrial Engineering, Business Administration, Operations Management, Information Systems, or related field. Preferred Certification: Lean Six Sigma Green Belt. Strong knowledge of business process reengineering, process mapping, root cause analysis, and improvement methodologies. Good understanding of automation enablement and the translation of business requirements into implementation-ready solutions. Ability to work across both business and technical aspects of transformation initiatives. Strong analytical, structured thinking, and stakeholder engagement skills.

Core Responsibilities: Conduct the current state assessment of existing end-to-end processes to identify inefficiencies, pain points, bottlenecks, duplication, and control gaps. Conduct process walkthroughs, stakeholder interviews, workshops, and analysis activities to understand operational realities. Analyze process performance and root causes to identify opportunities for simplification, standardization, and automation. Document findings and translate them into structured improvement opportunities. Design target-state processes that improve efficiency, quality, control effectiveness, and user experience. Develop process flows, future-state journeys, and identify the automation opportunities. Ensure redesigned processes are practical, scalable, and aligned with policy, compliance, and operational requirements. Support the definition of business rules, control points, service levels, and handoff mechanisms within target-state designs. Work closely with technical teams to translate business process requirements into implementable automation and system-related solutions. Support requirements clarification, process logic articulation, and test scenarios preparation activities. Contribute to deployment support, issue resolution, and transition into business-as-usual operations. Work collaboratively with squad leads, business SMEs, documentation specialists, and technical resources across assigned initiatives. Support workshops and review sessions with stakeholders to validate findings, designs, and implementation approaches. Help ensure that initiative deliverables are completed in line with agreed timelines, standards, and quality expectations. Contribute to issue identification, risk mitigation, and continuous improvement throughout project delivery. Promote structured, value-driven, and end-to-end thinking in all assigned work. Ensure process redesign outputs are documented clearly and in a way that supports implementation and sustainability. Contribute to the continuous enhancement of process redesign practices, tools, and lessons learned within the CoE.