Patient Relations Officer

Position: Patient Relations Officer Location: Riyadh The applicant must be a Saudi. Required Qualification: * Diploma or Bachelor’s degree or equivalent practical experience. * Good communication and interpersonal skills. * Previous experience in customer service or healthcare is preferred. Experience: 2 years of experience in patient relations or customer service or healthcare. Duties and Responsibilities: * Welcome and assist patients professionally and provide the necessary support. * Ensure a positive and professional patient experience throughout their visit. * Receive and follow up on patient inquiries and complaints until resolved. * Coordinate with dentists nursing staff and relevant departments to meet patients’ needs. * Monitor patient satisfaction and provide feedback and recommendations to management. * Assist in resolving daily patient-related issues and escalate cases when necessary. * Ensure compliance with clinic policies procedures quality standards and patient rights. * Maintain the confidentiality and privacy of patient information. * Support smooth patient flow and help minimize delays. Show more Show less