Patient Relations Coordinator

Job Purpose / Objective Coordinate and contact patients in inpatients area and resolve patients’ complaints, obtain suggestions and settle unusual situations with complete patient satisfaction and ensure a high level of quality care and services to patients and their families. Key Responsibilities / Accountabilities - Coordinate with all the Inpatient Services concerns in all routine and necessary matters and take charge of all basic needs related to Patient Care. - Serve as liaison between the HMG, patients and their families and perform all coordinator functions common to the unit level as required. - Explain the HMG's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members. - Discuss the patients’ issues with line manager on all pending issues. - Collect patient’s suggestions, questionnaires and forwards to the concerned department for necessary actions. - Organize and guide patients, visitors and guests for necessary matters - Attend Patient Relations program/meetings for staff to improve communicating with patient. - Perform professional patient care services, assist and take charge of all basic needs related to patient. - Maintain cleanliness in his/her assigned reception area. - Participates in person-centered care initiatives undertaken by HMG. - Enriches patient experience with compassion, respect and dignity. - Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities. Requirements: Education/ Professional Qualification 1. Educational : College graduate or Diploma holder 2. Professional : Any discipline, preferably in Health Administration. Experience At least One year of relevant experience. Professional Licensing / Certification / Training N/a

Coordinate with Inpatient Services on routine matters and take charge of basic patient care needs. Act as liaison between HMG, patients, and families; communicate policies and address questions to the appropriate staff. Discuss pending issues with line manager. Collect patient feedback and forward to relevant departments. Organize and guide patients, visitors, and guests; participate in Patient Relations programs/meetings. Maintain cleanliness of the assigned reception area. Contribute to person-centered care initiatives and enrich patient experience with compassion, respect, and dignity. Perform other related tasks within knowledge and abilities.