online sales supervisor

Company Description Gulf Resources Trd. & Cont. Co. is a Kuwait-based company recognized for delivering value-added distribution solutions across diverse sectors. The organization focuses on efficient supply chain practices, reliable product delivery, and strong customer relationships. Operating in a dynamic market, Gulf Resources emphasizes quality, service, and continuous improvement. Team members benefit from a collaborative environment with opportunities to contribute to business growth and client satisfaction. The company is well-positioned for professionals seeking stability and career development within Kuwait’s distribution industry. Role Description The Online Sales Supervisor is a full-time, on-site role based in Al Asimah, Kuwait, responsible for overseeing online sales operations and performance. Day-to-day tasks include supervising the online sales team, monitoring sales targets and KPIs, and ensuring timely response to customer inquiries and orders. The role involves optimizing product listings, coordinating promotions, and collaborating with marketing and logistics teams to improve online customer experience and order fulfillment. The Online Sales Supervisor will analyze sales data, prepare performance reports, and recommend improvements to processes, tools, and customer service standards. This position also includes coaching and training team members to maintain consistent sales practices and uphold company policies. Qualifications • Candidates should possess strong Analytical Skills to interpret sales data, track KPIs, and support data-driven decisions. • Candidates should possess Team Management and Training abilities to lead, mentor, and develop an effective online sales team. • Candidates should possess Customer Service and Communication skills to handle customer interactions professionally and coordinate with internal stakeholders. • Candidates should have experience in online sales, e-commerce platforms, or digital retail operations. • Candidates should demonstrate proficiency in basic office software and online sales tools; knowledge of CRM systems is an advantage. • Candidates should have a diploma or bachelor’s degree in business, marketing, or a related field, or equivalent practical experience. • Candidates should be able to work on-site in Al Asimah, Kuwait, and manage workload in a fast-paced, target-driven environment. Show more Show less

Candidates should possess a diploma or bachelor’s degree in business, marketing, or a related field, or equivalent practical experience. Candidates should have experience in online sales, e-commerce platforms, or digital retail operations. Candidates should demonstrate proficiency in basic office software and online sales tools; knowledge of CRM systems is an advantage. Candidates should have strong analytical, team management and training abilities, and strong customer service and communication skills to handle customer interactions and coordinate with internal stakeholders. Candidates should be able to work on-site in Al Asimah, Kuwait, and manage workload in a fast-paced, target-driven environment.

Oversee online sales operations and performance; supervise the online sales team; monitor sales targets and KPIs; ensure timely response to customer inquiries and orders; optimize product listings; coordinate promotions; collaborate with marketing and logistics teams to improve online customer experience and order fulfillment; analyze sales data; prepare performance reports; recommend improvements to processes, tools, and customer service standards; coach and train team members to maintain consistent sales practices and uphold company policies.