Sales Associate

POSITION OBJECTIVE • The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience • Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager Key Responsibilities Customer Service • Greet the customers and assist them in selecting the right product. • Convert the window shoppers to ultimate buyers. • Promote the Club Apparel Loyalty Program of the company for repeat sales • Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) • Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge • Must be presentable and well-groomed at all the times • Flexible to work for extended hours during the Sale period • Must possess up to date product knowledge and ensure minimal stock loss. • Flexible to work for extended hours during the Sale period. Merchandise • Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms • Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. • Record the inventory inward / outward and maintain the report of the same Process • Handle the POS (Point of Sale) / Billing Counter efficiently • Tally money in the cash till during the beginning / end of the shifts • Issue receipts / refunds / change to the customers correctly • Process the payments by cash / credit cards / vouchers / automatic debits • Ensure awareness and vigilance at all times of security in the store without any negligence • Must be flexible to work for varied shifts and overtime as per the business requirement • Adhere to SOP & Loss Prevention Policies • Maintain confidentiality of the sales figures to the outside party Show more Show less

Customer Service: Greet customers and assist in selecting products; convert window shoppers to buyers; promote loyalty program; follow company selling guidelines (GUEST – Greet, Understand, Explain, Sell, Thank); stay updated on brands for suggestive selling; maintain grooming and presentability; flexible to extended hours during sales; maintain up-to-date product knowledge and minimize stock loss. Merchandise: ensure stock is displayed per standards and VM guidelines; maintain stock/inventory records; handle POS/billing; tally cash at shift start/end; issue receipts/refunds/change; process payments (cash, cards, vouchers, etc.); ensure store security; flexible to varied shifts and overtime; adhere to SOP & Loss Prevention; maintain confidentiality of sales figures.