Customer Service & Support Specialist

We're looking for a Customer Service & Support Specialist to be the first point of contact for customers, offering timely and accurate help. Key Responsibilities • Answer customer questions via phone, email, and chat • Troubleshoot and resolve issues efficiently • Keep accurate records of customer interactions • Spot recurring issues and report trends to management • Support customer satisfaction and retention goals Requirements • Customer service experience preferred • Strong communication and active listening • Calm and professional under pressure • Comfortable with support software and multitasking • Reliable remote setup Benefits • Life insurance coverage • Internet and utility reimbursement • Performance bonuses • Mental health days • Equity or stock options Show more Show less

Customer service experience preferred; Strong communication and active listening; Calm and professional under pressure; Comfortable with support software and multitasking; Reliable remote setup.

Answer customer questions via phone, email, and chat; Troubleshoot and resolve issues efficiently; Keep accurate records of customer interactions; Spot recurring issues and report trends to management; Support customer satisfaction and retention goals.