Customer Service

Hamolat Company announces an opening for a Logistics Customer Service representative in the transportation sector, to work in Dubai as part of our team. We are looking for candidates who have experience in the logistics/transportation field and strong customer service skills. Key Responsibilities: • Handle customer inquiries regarding transport services, rates, routes, and delivery schedules. • Receive shipment requests and coordinate truck arrangements with the Operations team. • Provide timely updates on truck placement, loading, border/customs clearance, and delivery status. • Track shipments from pickup to final delivery and ensure POD collection. • Coordinate with drivers and Operations to resolve delays, breakdowns, border issues, and other operational challenges. • Handle customer complaints professionally and provide timely solutions. • Maintain accurate shipment records, customer communications, and delivery documentation. • Maintain and regularly update the Excel shipment/job tracking sheet with complete and accurate information. • Coordinate documentation requirements for cross-border and domestics shipments. • Follow up on pending documents and other required paperwork. • Once a job/shipment is completed and closed, coordinate with Accounts to ensure the invoice is prepared and sent to the customer on time. • Follow up on invoices and payment-related matters when required. • Coordinate with Sales, Operations, Accounts, and Documentation teams for smooth shipment execution. • Prepare daily/weekly shipment status reports and escalate critical issues when necessary. • Maintain strong customer relationships and ensure agreed service levels and customer requirements are met Experience and Qualifications 1 to 4 years of experience in transportation customer service English language, spoken and written Experience in the transportation field Show more Show less

1 to 4 years of experience in transportation customer service; English language, spoken and written; Experience in the transportation field

Handle customer inquiries regarding transport services, rates, routes, and delivery schedules; Receive shipment requests and coordinate truck arrangements with the Operations team; Provide timely updates on truck placement, loading, border/customs clearance, and delivery status; Track shipments from pickup to final delivery and ensure POD collection; Coordinate with drivers and Operations to resolve delays, breakdowns, border issues, and other operational challenges; Handle customer complaints professionally and provide timely solutions; Maintain accurate shipment records, customer communications, and delivery documentation; Maintain and regularly update the Excel shipment/job tracking sheet with complete and accurate information; Coordinate documentation requirements for cross-border and domestics shipments; Follow up on pending documents and other required paperwork; Once a job/shipment is completed and closed, coordinate with Accounts to ensure the invoice is prepared and sent to the customer on time; Follow up on invoices and payment-related matters when required; Coordinate with Sales, Operations, Accounts, and Documentation teams for smooth shipment execution; Prepare daily/weekly shipment status reports and escalate critical issues when necessary; Maintain strong customer relationships and ensure agreed service levels and customer requirements are met