Senior Digital Project Manager

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). About The Role As a Senior Digital Project Manager, you’ll lead a flagship, high-visibility digital transformation program for a major public sector client in Kuwait, directing the multi-platform migration of legacy e-Services into a unified, mobile-first ecosystem spanning enterprise web portals, mobile apps, and an enterprise-grade AI solution. We are looking for someone who is passionate about seeking new opportunities to create impactful work, pairing agency-grade creative, UX, and technology delivery with the rigor and governance that large-scale government digital transformation demands. Responsibilities • Lead discovery phases to draft, validate, and secure sign-off on Business, System, and Customer Requirements documents. • Translate high-level client mandates into precise technical user stories, API integration blueprints, and functional specifications across web, mobile, and AI microservices. • Partner with enterprise architects on cloud infrastructure (primarily Microsoft Azure / Azure Government Cloud), ensuring adherence to data sovereignty, zero-trust security, and containerised deployment standards. • Oversee UI/UX workflows in Figma, ensuring wireframes, design systems, and prototypes meet WCAG accessibility standards and client branding guidelines. • Own project lifecycles end-to-end across portal rebuilds, mobile app rollouts (iOS/Android), and AI model integration (LLM agents, conversational AI, NLP search). • Run hybrid governance models (Agile for dynamic product development, Waterfall for milestone sign-offs, procurement, and budget compliance) while managing risks, SLAs, and program performance metrics. • Liaise between senior government stakeholders, steering committees, and internal technical delivery teams to translate complex architecture into clear executive narratives. • Oversee Performance, Security, VAPT, UAT, and operational readiness phases to ensure seamless handover and client IT team enablement. About You The essentials: • 8+ years of progressive experience in IT/digital transformation, with at least 5 years leading complex, large-scale portal, mobile app, and system integration projects. • Proven track record delivering digital initiatives for Public Sector clients in Kuwait or the broader GCC region. • Deep technical delivery experience spanning enterprise CMS platforms, microservices architecture, RESTful API gateways, and native/hybrid mobile frameworks (React Native, Flutter, iOS/Android). • Practical experience integrating AI technologies (e.g., LLM agents, conversational AI, NLP-driven search, RPA) into public-facing digital channels. • Solid knowledge of Microsoft Azure cloud topology (including Azure AD/Entra ID) alongside working knowledge of GCC data privacy laws, cybersecurity frameworks, and national e-KYC standards. • Working proficiency in Figma for reviewing user flows, prototypes, and design systems. • Bachelor's degree in Computer Science, Software Engineering, IT, or a related field. Not a Must, But a Plus • Master’s degree or MBA in IT Management or a related field. • Formal Project Management certification (e.g., PMP, Prince2, or Agile/Scrum certifications). At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission. About Monks Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect. This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. Show more Show less

8+ years of progressive experience in IT/digital transformation, with at least 5 years leading complex, large-scale portal, mobile app, and system integration projects. Proven track record delivering digital initiatives for Public Sector clients in Kuwait or the broader GCC region. Deep technical delivery experience spanning enterprise CMS platforms, microservices architecture, RESTful API gateways, and native/hybrid mobile frameworks (React Native, Flutter, iOS/Android). Practical experience integrating AI technologies (e.g., LLM agents, conversational AI, NLP-driven search, RPA) into public-facing digital channels. Solid knowledge of Microsoft Azure cloud topology (including Azure AD/Entra ID) alongside working knowledge of GCC data privacy laws, cybersecurity frameworks, and national e-KYC standards. Working proficiency in Figma for reviewing user flows, prototypes, and design systems. Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field. Not a Must, But a Plus section (Master’s degree or MBA; formal Project Management certification) is noted but not required.

Lead discovery phases to draft, validate, and secure sign-off on Business, System, and Customer Requirements documents. Translate high-level client mandates into precise technical user stories, API integration blueprints, and functional specifications across web, mobile, and AI microservices. Partner with enterprise architects on cloud infrastructure (primarily Microsoft Azure / Azure Government Cloud), ensuring adherence to data sovereignty, zero-trust security, and containerised deployment standards. Oversee UI/UX workflows in Figma, ensuring wireframes, design systems, and prototypes meet WCAG accessibility standards and client branding guidelines. Own project lifecycles end-to-end across portal rebuilds, mobile app rollouts (iOS/Android), and AI model integration (LLM agents, conversational AI, NLP search). Run hybrid governance models (Agile for dynamic product development, Waterfall for milestone sign-offs, procurement, and budget compliance) while managing risks, SLAs, and program performance metrics. Liaise between senior government stakeholders, steering committees, and internal technical delivery teams to translate complex architecture into clear executive narratives. Oversee Performance, Security, VAPT, UAT, and operational readiness phases to ensure seamless handover and client IT team enablement.