Customer Care Specialist

Key Responsibilities • Respond to customer inquiries through phone calls, WhatsApp, email, and social media. • Provide accurate information regarding available candidates, recruitment procedures, contracts, fees, and timelines. • Understand customer requirements and recommend suitable candidates based on their needs. • Follow up with customers throughout the recruitment process and provide timely updates. • Coordinate candidate interviews and communication between customers and candidates when required. • Handle customer complaints and concerns professionally and provide appropriate solutions. • Coordinate with recruitment and operations teams to ensure smooth processing of customer requests. • Maintain accurate customer records, inquiries, follow-ups, and service status. • Follow up on pending customer decisions, contracts, payments, and required documents. • Build and maintain strong professional relationships with customers. • Prepare daily/weekly reports on customer inquiries, bookings, contracts, and follow-ups. Qualifications • Diploma degree. • 3–5 years of relevant experience in customer service or customer care. • Excellent verbal and written communication skills. • Strong customer service and relationship-management skills. • Professional telephone and WhatsApp communication skills. • Strong problem-solving and conflict-resolution skills. • Good computer skills and familiarity with CRM/customer databases. • Strong organizational and time-management skills. • Good Arabic and English communication skills. • Ability to work under pressure and meet deadlines. Show more Show less