Operations Manager – UAE & India Operations

Orbit International Survey Services (Orbit ISS) is an industrial asset integrity engineering management firm based in United Arab Emirates, since 2006. We are an ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 accredited company and have provided asset integrity solutions to high-profile clients throughout the Middle East, North America, and Asia. Founded on the principles of safety, quality, and environmental stewardship, Orbit ISS is committed to providing world-class services and technology that help our clients address complex challenges in the oil, gas, marine and renewable energy sectors. Visit our website at www.orbitiss.com to learn more... Role Overview: Orbit International Survey Services is seeking an experienced Operations Manager to lead and unify our operations across the UAE and India. This is a senior leadership role responsible for driving operational excellence, quality systems, client relationships, and business growth across both regions. The ideal candidate combines strong technical/QHSE leadership with commercial awareness and the ability to represent the company in front of clients. Key Responsibilities: Operations Leadership (UAE & India) • Oversee end-to-end operations across UAE and India offices/sites, ensuring consistency in service delivery, quality, and reporting • Act as the single point of accountability for cross-border coordination, aligning teams, processes, and standards between the two regions Quality, HSE & Compliance • Implement and maintain integrated management systems in line with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 • Lead all external certification and customer audits; manage the internal audit program across UAE and India operations • Oversee inspection, testing, and NDE-related quality processes (PT, MT, RT, UT, VT, welding, material inspection) where applicable to survey/inspection scope • Manage customer complaint resolution, root cause analysis (RCA), and corrective action reporting (CAR) Client & Business Development • Serve as the senior technical and commercial point of contact for key clients across both regions • Support and actively contribute to sales conversations, proposals, and client relationship growth - this role requires genuine comfort engaging in business development, not just operations Digital & Process Improvement • Drive digitization of quality/operations documentation (e.g., centralized management portals, mobile tools for field teams) • Lead Lean/continuous improvement initiatives (5S, Kaizen, FMEA, VSM, QCC) to improve efficiency and reduce errors across both regions • Design and maintain operational monitoring systems (daily/weekly/monthly/quarterly tracking) Requirements • 15–25+ years of progressive experience in operations, quality, or QHSE leadership roles, ideally within survey, inspection, valve, oil & gas, or industrial services sectors • Demonstrated experience managing operations across multiple countries/regions, ideally including both the UAE and India (or GCC + South Asia) • Lead Auditor certification in ISO 9001 / ISO 14001 / ISO 45001 strongly preferred • NDE/NDT background (ASNT Level II/III, CSWIP, or equivalent) is a strong plus • Comfortable with client-facing responsibilities and supporting sales/business development • Strong documentation, reporting, and digital systems mindset (ERP/SAP familiarity a plus) • Bachelor's degree in Engineering (Mechanical or related) required • Excellent communication skills; ability to lead cross-cultural, cross-border teams • UAE /international Driving License is a mandatory Show more Show less

15–25+ years of progressive experience in operations, quality, or QHSE leadership roles, ideally within survey, inspection, valve, oil & gas, or industrial services sectors; Demonstrated experience managing operations across multiple countries/regions, ideally including both the UAE and India (or GCC + South Asia); Lead Auditor certification in ISO 9001 / ISO 14001 / ISO 45001 strongly preferred; NDE/NDT background (ASNT Level II/III, CSWIP, or equivalent) is a strong plus; Comfortable with client-facing responsibilities and supporting sales/business development; Strong documentation, reporting, and digital systems mindset (ERP/SAP familiarity a plus); Bachelor's degree in Engineering (Mechanical or related) required; Excellent communication skills; ability to lead cross-cultural, cross-border teams; UAE /international Driving License is a mandatory.

Operations Leadership (UAE & India): Oversee end-to-end operations across UAE and India offices/sites, ensuring consistency in service delivery, quality, and reporting; Act as the single point of accountability for cross-border coordination, aligning teams, processes, and standards between the two regions; Quality, HSE & Compliance: Implement and maintain integrated management systems in line with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018; Lead all external certification and customer audits; manage the internal audit program across UAE and India operations; Oversee inspection, testing, and NDE-related quality processes (PT, MT, RT, UT, VT, welding, material inspection) where applicable to survey/inspection scope; Manage customer complaint resolution, root cause analysis (RCA), and corrective action reporting (CAR); Client & Business Development: Serve as the senior technical and commercial point of contact for key clients across both regions; Support and actively contribute to sales conversations, proposals, and client relationship growth; Digital & Process Improvement: Drive digitization of quality/operations documentation (centralized management portals, mobile tools for field teams); Lead Lean/continuous improvement initiatives (5S, Kaizen, FMEA, VSM, QCC) to improve efficiency and reduce errors across both regions; Design and maintain operational monitoring systems (daily/weekly/monthly/quarterly tracking).