Head of Operations

Job Purpose: Responsible to manage, lead and develop strategically-oriented operational platforms that mean to efficient delivery FM and EM services in the regional markets, with the objective of prioritizing and optimizing the resulting value from contracted scopes, consistent with the strategy of the client organizations and within the resource capabilities required for that. To build collaboration and support across managed portfolios to effectively blend a need for formal and structured processes with clients desire to quickly respond to the needs of stakeholders involved. Primly account to the strategic fulfillment of operations within the assigned portfolio of assets/ buildings at Contract Sites in assigned Regions while implementing best supplier and customer relationship management, facilities management, building energy services management, maintenance, that improve the overall operational efficiency of managed assets, maintain high customer satisfaction, and help achieve business objectives. Duties & Responsibilities: Operations & Facilities Management • Monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability. • Monitor service delivery performance and participate in the evaluation of suppliers’ performance for Sites in the assigned Regions to ensure the selection of appropriately qualified service providers/ contractors at the optimum price in order to deliver the expected quality of service. • Monitor resource utilization for Site Operations in the assigned Regions to ensure that the right number and talent is available for running operations (civil works, mechanical works, electrical works, landscaping, building inspections, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives. • Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, IT, etc.). • Monitor the process of quotation requests, and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays. • Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees’ availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted. Leadership • Participate and recommend actions to maximize the effective achievement of the Site Contract’s objectives through leading the Site Operations team in the assigned Regions, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates’ and the business unit’s performance. Organization Structure • Contribute and assist the Country Director in defining an optimum structure for the division so that resources are optimally utilized and communication takes place in an efficient manner. Budgets & Plans • Participate in the budgeting process for the Site Operations business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized. • Lead and manage Sites in the assigned Regional Operations departments while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives. • Discuss “Site-Specific-Budgets” with customers including CAPEX for example, advise the customers on expenditures, opportunities for cost reductions, and the viability/ feasibility of changing/ buying assets (such as changing a chiller for example) to ensure customers’ budgeting is as appropriate and as accurate as possible. Qualifications: • 15+ years’ experience in operations management including 5 years in a managerial role • Exposure to Maintenance and Facilities Management especially in the areas of operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management Show more Show less

15+ years’ experience in operations management including 5 years in a managerial role. Exposure to Maintenance and Facilities Management especially in the areas of operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management.

Operations & Facilities Management: Monitor SLAs for the portfolio of assets, align service delivery to expectations of customers and suppliers/service partners to achieve quality service delivery, effective supplier relationship management, and profitability. Monitor service delivery performance and evaluate suppliers’ performance to select qualified providers at optimal price. Monitor resource utilization to ensure appropriate staffing for site operations (civil, mechanical, electrical, landscaping, inspections). Oversee maintenance contracts, review preventive/corrective programs, supervise execution to ensure quality maintenance (including BMS, chillers, generators, HVAC, IT). Manage quotation requests, purchase orders and vendor contracts to ensure timely provision of products/services and avoid delays. Ensure Annual Leave Planer covers forecasted leaves to prevent operation interruptions. Leadership: lead Site Operations team, set objectives, manage performance, develop and motivate staff, provide feedback and appraisals. Organization Structure: assist in defining optimum division structure. Budgets & Plans: participate in budgeting, monitor financial performance vs budget, identify cost reductions and opportunities for improvement. Discuss site-specific budgets with customers including CAPEX, advise on expenditures and asset changes to ensure accurate budgeting. Lead and manage sites in regional operations with resource planning, standards, and controls to meet objectives. Site-specific budgeting discussions with customers regarding CAPEX and asset changes.