Guest Services - Agent

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. As Guest Services Agent, you will be responsible for the following duties: • Greet, check-in, and escort guests promptly to their rooms • Address special guest preferences recorded in guest history profiles • Handle cash drawer properly as outlined in the MODOH Controller’s Policy • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues • Print and drop cash out, adjustment slips, paid out voucher, and bank count reports • Communicate clearly with the Night Duty Manager and Accounting Department • Establish a good working knowledge of the Hotel outlets and products As Guest Services Agent, We Expect From You • Friendly, enthusiastic, passionate, Sociable • Engaging, Genuine, Organised • Minimum of 1 year of Front Office experience • Minimum 2 years of experience working in a 5-star hotel environment • Previous experience working in the Middle East Region is an advantage • Strong command of Microsoft Office products ,HMS Our commitment to you • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. • A competitive salary and benefits packages • Transportation and Housing provided • Relocation and Vacation Tickets We’re Fans. Are you? Show more Show less

Minimum of 1 year of Front Office experience; Minimum 2 years of experience working in a 5-star hotel environment; Previous experience working in the Middle East Region is an advantage; Strong command of Microsoft Office products, HMS

Greet, check-in, and escort guests promptly to their rooms; Address special guest preferences recorded in guest history profiles; Handle cash drawer properly as outlined in the MODOH Controller’s Policy; Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct; Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience; Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues; Print and drop cash out, adjustment slips, paid out voucher, and bank count reports; Communicate clearly with the Night Duty Manager and Accounting Department; Establish a good working knowledge of the Hotel outlets and products