Sales & Commercial Manager – Private Label & Contract Manufacturing

Sales & Commercial Manager – Private Label & Contract Manufacturing Company: Zocoa Group Location: Dubai, UAE Employment Type: Full-time Workplace: On-site Industry: Food & Beverage | FMCG | Manufacturing | Private Label About Zocoa Group Zocoa Group is a Dubai-based food and beverage business engaged in developing, manufacturing, trading, distributing, and scaling a growing portfolio of products and brands. The Group is building an integrated food business with capabilities across manufacturing, private label and contract manufacturing, trading, brand development, B2B supply, direct retail, exports, distribution, and international expansion. Through its brands and manufacturing capabilities, Zocoa Group serves both consumer and business markets, with a focus on developing scalable products, long-term commercial partnerships, and sustainable market presence across the UAE and international markets. The Role We are looking for a commercially driven Sales & Commercial Manager – Private Label & Contract Manufacturing to grow Zocoa Group's B2B, private label, OEM, contract manufacturing, and customized product business across the UAE and international markets. The successful candidate will take end-to-end ownership of the commercial sales cycle: Lead Generation → Prospecting → Client Meetings → Requirement Understanding → Product Development / Sampling → Costing & Quotation → Negotiation → Forecasting → Order Confirmation → Production Coordination → Delivery → Collections → Repeat Business & Account Growth This is a target-driven commercial role requiring a proactive sales professional who can independently generate opportunities, build relationships with decision-makers, negotiate profitable business, manage complex customer requirements, and deliver measurable revenue and margin growth. Key Responsibilities Business Development & Lead Generation • Generate new B2B private label, OEM, contract manufacturing, and customized product opportunities. • Identify and approach potential customers including brand owners, retailers, distributors, importers, HORECA groups, corporate customers, food-service companies, and other relevant B2B clients. • Prospect through direct outreach, networking, exhibitions, LinkedIn, referrals, market visits, databases, and other relevant channels. • Build relationships with owners, procurement teams, category managers, commercial heads, purchasing managers, and other key decision-makers. • Develop new opportunities across the UAE, GCC, and selected international markets. Commercial & Sales Cycle Ownership • Manage the complete sales process from initial prospecting through order completion, payment collection, and repeat business. • Understand customer requirements covering products, recipes, specifications, packaging, quantities, target pricing, regulatory requirements, and delivery expectations. • Coordinate sampling, product development, costing, quotations, approvals, and commercial negotiations. • Negotiate pricing, MOQ, payment terms, delivery terms, commercial agreements, and other customer conditions while protecting company margins and commercial interests. • Coordinate confirmed orders with R&D, Design, Production, Quality, Procurement, Accounts, Logistics, and Operations. • Monitor orders through production and delivery to ensure customer commitments are achieved. • Revenue, Margin & Commercial Performance • Achieve assigned monthly, quarterly, and annual sales targets. • Take responsibility for revenue generation, customer acquisition, gross-margin performance, and profitable account growth. • Ensure quotations and negotiated prices meet company margin and commercial guidelines. • Monitor account profitability and identify opportunities to improve volume, product mix, margins, and commercial terms. • Support management in pricing decisions, commercial negotiations, and major customer proposals. • Sales Pipeline & Forecasting • Maintain an accurate and continuously updated sales pipeline. • Track opportunity value, stage, probability, expected closing date, expected revenue, customer requirements, and next actions. • Provide reliable weekly and monthly sales forecasts. • Communicate projected orders to support production, raw material, packaging, manpower, procurement, and logistics planning. • Track lead conversion, quotation conversion, sales-cycle duration, lost opportunities, and reasons for lost business. Client Relationship & Account Management • Develop strong long-term relationships with customers. • Maintain structured follow-up on samples, quotations, approvals, purchase orders, production, deliveries, collections, and future requirements. • Drive repeat business and increase customer lifetime value. • Identify opportunities for upselling, cross-selling, new product development, additional SKUs, larger volumes, and account expansion. • Conduct periodic account reviews for major customers. • Collections & Credit Management • Work closely with Accounts to monitor customer payment status and outstanding receivables. • Follow up professionally on payments and overdue invoices. • Ensure agreed credit terms and payment conditions are followed. • Escalate potential payment or credit risks to management at an early stage. • Market Research & Business Intelligence • Monitor market trends, competitors, pricing, packaging formats, customer demand, and emerging product opportunities. • Identify potential new product categories, customer segments, markets, and commercial opportunities. • Provide management with structured feedback on customer requirements, market pricing, competitor activities, lost-business reasons, and potential growth areas. Marketing & Brand Participation • Participate where required in exhibitions, trade events, customer presentations, company videos, product shoots, interviews, and promotional activities. • Provide Marketing and Design teams with customer, market, competitor, and sales insights to strengthen lead generation and commercial communication. Candidate Requirements *Mandatory* • Minimum 6 years of relevant experience in B2B Sales, Business Development, Commercial Sales, Private Label, OEM, Contract Manufacturing, or related roles. • Valid UAE Driving License. • Proven ability to independently generate leads and acquire new customers. • Strong understanding of the complete B2B sales cycle. • Experience managing sales pipelines and preparing reliable sales forecasts. • Strong negotiation, communication, presentation, and relationship-management skills. • Commercial understanding of pricing, margins, payment terms, and customer negotiations. • Ability to work independently and take ownership of sales targets, customer acquisition, revenue generation, and commercial results. • Strong follow-up discipline and ability to manage multiple active customer opportunities simultan

Minimum 6 years of relevant experience in B2B Sales, Business Development, Commercial Sales, Private Label, OEM, Contract Manufacturing, or related roles. Valid UAE Driving License. Proven ability to independently generate leads and acquire new customers. Strong understanding of the complete B2B sales cycle. Experience managing sales pipelines and preparing reliable sales forecasts. Strong negotiation, communication, presentation, and relationship-management skills. Commercial understanding of pricing, margins, payment terms, and customer negotiations. Ability to work independently and take ownership of sales targets, customer acquisition, revenue generation, and commercial results. Strong follow-up discipline and ability to manage multiple active customer opportunities simultaneously.

Lead Generation → Prospecting → Client Meetings → Requirement Understanding → Product Development / Sampling → Costing & Quotation → Negotiation → Forecasting → Order Confirmation → Production Coordination → Delivery → Collections → Repeat Business & Account Growth. Manage the complete sales process from initial prospecting through order completion, payment collection, and repeat business. Understand customer requirements covering products, recipes, specifications, packaging, quantities, target pricing, regulatory requirements, and delivery expectations. Coordinate sampling, product development, costing, quotations, approvals, and commercial negotiations. Negotiate pricing, MOQ, payment terms, delivery terms, commercial agreements, and other customer conditions while protecting company margins and commercial interests. Coordinate confirmed orders with R&D, Design, Production, Quality, Procurement, Accounts, Logistics, and Operations. Monitor orders through production and delivery to ensure customer commitments are achieved. Maintain an accurate and continuously updated sales pipeline. Track opportunity value, stage, probability, expected closing date, expected revenue, customer requirements, and next actions. Provide reliable weekly and monthly sales forecasts. Communicate projected orders to support production, raw material, packaging, manpower, procurement, and logistics planning. Track lead conversion, quotation conversion, sales-cycle duration, lost opportunities, and reasons for lost business. Develop strong long-term relationships with customers. Maintain structured follow-up on samples, quotations, approvals, purchase orders, production, deliveries, collections, and future requirements. Drive repeat business and increase customer lifetime value. Identify opportunities for upselling, cross-selling, new product development, additional SKUs, larger volumes, and account expansion. Conduct periodic account reviews for major customers. Monitor customer payment status and outstanding receivables. Follow up professionally on payments and overdue invoices. Ensure agreed credit terms and payment conditions are followed. Escalate potential payment or credit risks to management at an early stage. Monitor market trends, competitors, pricing, packaging formats, customer demand, and emerging product opportunities. Provide management with structured feedback on customer requirements, market pricing, competitor activities, lost-business reasons, and potential growth areas. Participate in exhibitions, trade events, customer presentations, and provide Marketing and Design teams with insights to strengthen lead generation and commercial communication.