Call Center Supervisor

Role Description This is a full-time on-site role for a Call Center Supervisor at V-Thru. The Call Center Supervisor will be responsible for managing the day-to-day operations of the call center, overseeing a team of customer service representatives, ensuring customer satisfaction, and analyzing call center performance. The Call Center Supervisor will also handle escalated customer inquiries and provide regular reports to management. Qualifications • Supervisory Skills and Team Management • Customer Satisfaction and Communication • Analytical Skills • Experience in a call center or customer service role • Proficiency in relevant call center software and tools • Excellent problem-solving and decision-making abilities • Strong leadership and interpersonal skills • Ability to work well under pressure and meet targets • Speak English & Arabic Show more Show less

Supervisory Skills and Team Management; Customer Satisfaction and Communication; Analytical Skills; Experience in a call center or customer service role; Proficiency in relevant call center software and tools; Excellent problem-solving and decision-making abilities; Strong leadership and interpersonal skills; Ability to work well under pressure and meet targets; Speak English & Arabic

Manage the day-to-day operations of the call center, oversee a team of customer service representatives, ensure customer satisfaction, and analyze call center performance. Handle escalated customer inquiries and provide regular reports to management.