Senior Overland Freight Operations Team leader (Domestic & Cross Border)

Our Client a global market leader in international shipping, courier services, and transport logistics is looking for talented & experienced Senior Overland/Road Freight Operations Team leader (Domestic & Cross Border) Job Purpose: Coordinate network & transport planning/design operations plans and processes to provide fast, reliable, efficient and affordable transportation/ shipment of goods from origin to destination, meet customer and market-specific requirements in line with the business strategy and requirements, corporate guidelines and policies. Differentiator: Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders Setting day-to-day operational objectives for team Problems faced may be difficult but typically are not complex Duties & Responsibilities: Coordinate plans and processes for transport operations Coach and guide the team for execution of day-to-day tasks and activities to meet work schedules and targets Execute transport activities including safe operations of machines and equipment, and warehouse and distribution activities such as receive, handle, store, record and dispatch goods Draft route plans and load schedules, maximize consolidation levels in to service area, choose appropriate transportation, modify and communicate plans as per scheduling changes Closely follow up for critical material transportation and special deliveries, and establish emergency plans and coordinate customs processes, if required Define and record resources and movements on the transport planning system Track performance of the subcontractors against set standards Manage the carrier network for specific traffic region and achieve consistency of carrier service with defined standards and compliance with pallet and claim policies Track delivery exceptions from the carriers and report back to principal and/ or customer service team Examine and resolve customer service issues and exceptions, and prepare, process and distribute required customer reports accurately and on time Participate in development and completion of transportation and traffic project activities such as transportation service analysis and consolidation studies Achieve adherence to operating, environmental and safety procedures and standards through training and communication Report financial, operational and customer information to improve overall network performance and cost management Highlight issues and opportunities, and execute better transport operations methods and techniques focusing on increasing effectiveness and efficiency, and controlling costs, Stakeholders: Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders Regular contact with other specialist departments Cooperate with 3rd parties e.g. external service providers Management Responsibility: Supervise non professional employees Qualification & Experience: Bachelors Degree Minimum of 3 to 5 years of experience in the Overland Freight Industry ( domestic & cross border) Skills: Transportation Planning, Warehouse Management Systems, Transportation Management Systems, Transport Legislation, Delivery Performance, Cost Reduction, Third Party Logistics, Trucking, Civil Aviation, Flight Planning, Technology Trends, Workflow Automation, DHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing Show more Show less

Bachelor's Degree. Minimum of 3 to 5 years of experience in the Overland Freight Industry (domestic & cross border).

Coordinate plans and processes for transport operations. Coach and guide the team for execution of day-to-day tasks and activities to meet work schedules and targets. Execute transport activities including safe operations of machines and equipment, and warehouse and distribution activities such as receive, handle, store, record and dispatch goods. Draft route plans and load schedules, maximize consolidation levels into service area, choose appropriate transportation, modify and communicate plans as per scheduling changes. Closely follow up for critical material transportation and special deliveries, and establish emergency plans and coordinate customs processes, if required. Define and record resources and movements on the transport planning system. Track performance of the subcontractors against set standards. Manage the carrier network for specific traffic region and achieve consistency of carrier service with defined standards and compliance with pallet and claim policies. Track delivery exceptions from the carriers and report back to principal and/or customer service team. Examine and resolve customer service issues and exceptions, and prepare, process and distribute required customer reports accurately and on time. Participate in development and completion of transportation and traffic project activities such as transportation service analysis and consolidation studies. Achieve adherence to operating, environmental and safety procedures and standards through training and communication. Report financial, operational and customer information to improve overall network performance and cost management. Highlight issues and opportunities, and execute better transport operations methods and techniques focusing on increasing effectiveness and efficiency, and controlling costs.