Assistant Operations Manager

Responsibilities • Ensure compliance with applicable safety, security, quality, regulatory and company standards, conducting incident due diligence and escalating critical issues to management to maintain a safe and compliant operation. • Manage shift operations to achieve business unit KPIs and deliver airline catering services within agreed SLAs, PTS (Precision Time Schedule) and on-time performance [JA1.1][RM1.2] requirements, ensuring consistent service delivery. • Manage shift resources and team deployment in line with operational requirements, optimizing resource utilization and maintaining operational readiness through effective briefings and handovers. • Develop shift teams through performance management, coaching and mentoring, addressing capability gaps and recurring personnel issues, and recognizing high performance to strengthen team capability. • Coordinate operational and service requirements with internal and external stakeholders such as EK and other airline customers, ensuring timely communication, resolution of concerns and alignment of service expectations. • Maintain operational continuity during disruptions by coordinating with the Operations Control Centre, implementing contingency measures and supporting Business Continuity Management System testing. • Drive process improvement and operational optimization through LEAN initiatives in collaboration with internal specialized function for identification of improvement opportunities and adoption of new technologies and best practices. • Monitor operational performance and resource variances against agreed targets, escalating deviations to Management and Business Support and implementing appropriate corrective actions. • Demonstrate company values and leadership behaviors while fostering a culture of safety, accountability and operational excellence across the shift. Qualifications • Bachelor’s degree or equivalent qualification. • Minimum 6 years of experience leading shifts within large-scale logistics, catering or airside operations. • Experience in leading operational efficiency initiatives and service improvement programmes. • Effective communication skills with stakeholders at all organisational levels. • Strong problem-solving and decision-making skills. • Ability to build and maintain effective working relationships with internal and external stakeholders. • Ability to constructively challenge existing practices and drive continuous improvement. Show more Show less