Retail Sales Administrator (Al Ain)

About Us: At Sanipex Group, we are proud to offer a unique lifestyle proposition to our customers across the Middle East, Europe, Asia, and Africa. With over 30 years of experience, we've built a strong reputation by providing a comprehensive one-stop-shop for architects, interior designers, developers, retailers, and private clients through our Retail, Trade, Project, and Digital channels. Our success is driven by a dynamic and creative team passionate about delivering outstanding products and exceptional customer experiences. We foster a culture of growth and development, offering comprehensive training programs to help our team expand their skills and capabilities. Join us and thrive in a positive, fun, and driven environment where you can take your career to new heights. With a diverse team representing over 47 nationalities, we are deeply committed to inclusion and diversity, ensuring everyone has the opportunity to succeed and make a meaningful impact. About the Role: We are looking for a highly organised and customer-focused Retail Sales Administrator in Al Ain to support our retail showroom operations and ensure a seamless experience from quotation through to order fulfilment. Reporting to the Area Administration Manager, you will be responsible for converting quotations into confirmed sales orders, monitoring customer payments, coordinating with internal teams to ensure orders are fulfilled, invoiced and dispatched on time, and responding to customer queries and complaints. You will also support the management of refunds and returns, petty cash, and stock movements, while ensuring all relevant company policies and procedures are followed. This is a key role in keeping our showrooms running efficiently and ensuring customers receive excellent service. About You: You will have previous experience in an administration and customer service environment, with excellent verbal and written communication skills and a strong customer-focused approach. You are methodical, highly organised and able to manage multiple priorities while maintaining a high level of accuracy and attention to detail. You are comfortable working to deadlines, taking ownership of tasks and working independently, while also collaborating effectively with colleagues across different departments. A proactive, self-motivated attitude and a commitment to following processes and continuously improving how things are done will be essential to your success in this role. What We Can Offer You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative - every day. We recognise the value that you bring, and we strive to provide a competitive salary and benefits package. We Welcome Everyone to Apply It takes diversity of thought, culture, background, abilities, and perspectives to truly enthuse and excite our customers. We welcome all applicants to apply and be part of our exciting future. We would like to thank you in advance for your application. Due to the influx of applications, we don’t always get the opportunity to speak to our candidates. Consequently, if you haven’t been contacted over the next two weeks then you can assume you have not been successful on this occasion. Show more Show less

You will have previous experience in an administration and customer service environment, with excellent verbal and written communication skills and a strong customer-focused approach. You are methodical, highly organised and able to manage multiple priorities while maintaining a high level of accuracy and attention to detail. You are comfortable working to deadlines, taking ownership of tasks and working independently, while also collaborating effectively with colleagues across different departments. A proactive, self-motivated attitude and a commitment to following processes and continuously improving how things are done will be essential to your success in this role.

Convert quotations into confirmed sales orders; monitor customer payments; coordinate with internal teams to ensure orders are fulfilled, invoiced and dispatched on time; respond to customer queries and complaints; support management of refunds and returns, petty cash, and stock movements; ensure all relevant company policies and procedures are followed; keep showrooms running efficiently and ensure customers receive excellent service.