Optical Technician

Description Key Responsibilities and Duties: • Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses). • Drive conversion, upselling, cross-Selling and promotions execution. • Achieving individual sales targets and supporting store performance. • Deliver a professional and engaging customer journey. • Handle customer inquiries and basic complaints effectively. • Build customer relationships and loyalty. • Read and understand prescriptions accurately. • Support basic fitting, adjustments, and product selection. • Assist opticians in handling technical requirements when needed. • Check prescription, fitting, and product specifications. • Ensure no defects and full match with customer order. • Support zero-error delivery and resolve issues before handover. • Process transactions accurately through POS system. • Support insurance approvals and documentation. • Ensure compliance with company policies and procedures. • Maintain stock accuracy and proper product handling. • Report shortages, damages, and discrepancies. • Maintain product knowledge across categories. • Work with team to achieve store targets. • Support opticians and sales team during peak times. • Contribute to a positive and productive work environment. • Follow company policies and procedures. • Maintain professional and ethical behavior. • Ensure adherence to safety and operational standards. • Other duties as assigned within the scope of the job. Requirements Job Requirements Skills and Abilities: - Strong sales and customer service skills - Basic understanding of optical and technical processes - Good knowledge of POS and insurance systems - Attention to detail and quality-focused mindset - Team player with ability to work under pressure Experience: 0 - 2 years’ experience in related field. Education: Bachelor’s degree in technical institute of optics. Language: Excellent command of oral and written English and Arabic. Licenses / Certifications: SCFHS Show more Show less

Job Requirements Skills and Abilities: - Strong sales and customer service skills - Basic understanding of optical and technical processes - Good knowledge of POS and insurance systems - Attention to detail and quality-focused mindset - Team player with ability to work under pressure Experience: 0 - 2 years’ experience in related field. Education: Bachelor’s degree in technical institute of optics. Language: Excellent command of oral and written English and Arabic. Licenses / Certifications: SCFHS

Key Responsibilities and Duties: - Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses). - Drive conversion, upselling, cross-Selling and promotions execution. - Achieving individual sales targets and supporting store performance. - Deliver a professional and engaging customer journey. - Handle customer inquiries and basic complaints effectively. - Build customer relationships and loyalty. - Read and understand prescriptions accurately. - Support basic fitting, adjustments, and product selection. - Assist opticians in handling technical requirements when needed. - Check prescription, fitting, and product specifications. - Ensure no defects and full match with customer order. - Support zero-error delivery and resolve issues before handover. - Process transactions accurately through POS system. - Support insurance approvals and documentation. - Ensure compliance with company policies and procedures. - Maintain stock accuracy and proper product handling. - Report shortages, damages, and discrepancies. - Maintain product knowledge across categories. - Work with team to achieve store targets. - Support opticians and sales team during peak times. - Contribute to a positive and productive work environment. - Follow company policies and procedures. - Maintain professional and ethical behavior. - Ensure adherence to safety and operational standards. - Other duties as assigned within the scope of the job.