Spa Receptionist Team Leader

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Receptionist Team Leader, you’re not just overseeing the spa reception operation – you’re leading your team to deliver exceptional service, ensuring every guest feels welcomed, cared for, and receives a truly memorable spa experience. Responsibilities Here's what you'll do during a typical day: • Lead guest welcome and assistance: Greet and welcome all guests entering the spa/salon, oversee check-in and registration procedures, and ensure a warm and personalized arrival experience. • Oversee guest scheduling: Manage phone and email inquiries, reservations, appointments, and guest requests, ensuring accurate information is communicated to the appropriate team members and appointments run smoothly. • Supervise administrative operations: Oversee daily administrative tasks, including data entry, filing, correspondence, records, and other operational requirements, while supporting the Spa Manager and ensuring the reception area operates efficiently. • Lead and support the reception team: Guide, coach, and support Spa Receptionists to maintain high standards of guest service, grooming, communication, and operational procedures. Qualifications What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In Addition, This Role Requires The Following Minimum Qualifications • High School Diploma or University Degree in Hospitality Management, Business Administration, or a related field. • 2–3 years of experience in a spa, wellness, hotel, or luxury hospitality environment, with previous supervisory or team-lead experience preferred. • Relevant spa or hospitality certification is an advantage. • Languages: Fluent in English; additional languages are an advantage. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. Show more Show less