HR & L&D Executive

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a HR & L&D Executive, you’re not just providing support to HR department Director – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities Here's what you'll do during a typical day: • you will be responsible for performing the following tasks to the highest standards: • Support and advise Managers on appropriate HR policies, procedures, and best practices, ensuring consistency, fairness, and compliance while reflecting Hilton’s values and culture. • Support the hotel with departmental training needs, identifying development opportunities and ensuring Team Members have the knowledge and skills required to deliver exceptional guest experiences. • Organize, coordinate, deliver, and evaluate training programs in line with business requirements, Hilton standards, and Team Member development needs. • Work closely with Senior Managers to support succession planning and talent development during the bi-annual appraisal process, identifying high-potential Team Members and supporting their career growth. • Manage employee relations matters in a fair, respectful, and confidential manner, including disciplinary matters, grievances, performance, and capability issues, while ensuring Team Members are treated with dignity and respect. • Monitor and manage Team Member absences in accordance with company guidelines, supporting Managers in maintaining attendance standards while demonstrating care and understanding toward Team Members. • Maintain accurate monthly HR and Learning & Development reports, ensuring timely reporting and effective tracking of key people-related metrics. • Ensure completion of mandatory training related to hotel security, fire safety, health and safety, and other applicable legislation, maintaining a safe environment for Team Members and guests. • Assist in organizing Team Member engagement activities, recognition initiatives, and social events to strengthen teamwork, belonging, and the overall Team Member experience. • Build relationships with local organizations, schools, colleges, and hospitality institutions to promote the hospitality industry and create opportunities for future talent. • Promote and communicate Hilton Team Member benefits, recognition programs, learning opportunities, and wellbeing initiatives to ensure Team Members are aware of the support and opportunities available to them. • Assist in resolving Team Member and Management queries professionally, promptly, and confidentially, ensuring a positive and solutions-focused approach. Qualifications What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. Show more Show less

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Support and advise Managers on appropriate HR policies, procedures, and best practices, ensuring consistency, fairness, and compliance while reflecting Hilton’s values and culture. Support the hotel with departmental training needs, identifying development opportunities and ensuring Team Members have the knowledge and skills required to deliver exceptional guest experiences. Organize, coordinate, deliver, and evaluate training programs in line with business requirements, Hilton standards, and Team Member development needs. Work closely with Senior Managers to support succession planning and talent development during the bi-annual appraisal process, identifying high-potential Team Members and supporting their career growth. Manage employee relations matters in a fair, respectful, and confidential manner, including disciplinary matters, grievances, performance, and capability issues, while ensuring Team Members are treated with dignity and respect. Monitor and manage Team Member absences in accordance with company guidelines, supporting Managers in maintaining attendance standards while demonstrating care and understanding toward Team Members. Maintain accurate monthly HR and Learning & Development reports, ensuring timely reporting and effective tracking of key people-related metrics. Ensure completion of mandatory training related to hotel security, fire safety, health and safety, and other applicable legislation, maintaining a safe environment for Team Members and guests. Assist in organizing Team Member engagement activities, recognition initiatives, and social events to strengthen teamwork, belonging, and the overall Team Member experience. Build relationships with local organizations, schools, colleges, and hospitality institutions to promote the hospitality industry and create opportunities for future talent. Promote and communicate Hilton Team Member benefits, recognition programs, learning opportunities, and wellbeing initiatives to ensure Team Members are aware of the support and opportunities available to them. Assist in resolving Team Member and Management queries professionally, promptly, and confidentially, ensuring a positive and solutions-focused approach.