Administrative Assistant (Wellbeing and Counselling Services)

JPC 6398 Job Title: Administrative Assistant (Wellbeing and Counselling Services) Job Location: Abu Dhabi Wellbeing & Counselling Services • Provide administrative and operational support to the Wellbeing and Counselling Services team. • Coordinate student counselling and wellbeing appointments. • Manage bookings, confirmations, rescheduling, cancellations, and reminders. • Maintain accurate appointment calendars and records. • Respond to general student enquiries and direct students to the appropriate staff. • Support counsellors with documentation and follow-up activities. • Maintain student information with confidentiality and discretion. Appointment Scheduling • Manage daily counselling and wellbeing appointments. • Coordinate schedules between students and counsellors. • Maintain waiting lists and manage scheduling changes. • Identify appointment conflicts and operational issues. • Maintain accurate appointment and service records. Workshops & Wellbeing Activities • Assist with organising wellbeing workshops, awareness sessions, and campaigns. • Coordinate venues, registrations, invitations, attendance lists, and event materials. • Liaise with internal departments, speakers, counsellors, and external providers. • Support promotion and communication of wellbeing activities. • Collect feedback and maintain event records. • Provide administrative support during events. Student Communication & Support • Respond to student enquiries professionally and promptly. • Communicate information about counselling services and wellbeing programs. • Promote student support resources and activities. • Escalate urgent or sensitive concerns to the appropriate professional. • Maintain a welcoming and student-friendly approach. Show more Show less

Administrative support to the Wellbeing and Counselling Services team, including coordinating student counselling and wellbeing appointments, managing bookings, confirmations, rescheduling, cancellations, and reminders; maintaining accurate appointment calendars and records; responding to general student enquiries and directing students to appropriate staff; supporting counsellors with documentation and follow-up activities; maintaining student information with confidentiality and discretion. Appointment Scheduling: manage daily counselling and wellbeing appointments, coordinate schedules between students and counsellors, maintain waiting lists, manage scheduling changes, identify conflicts, and maintain service records. Workshops & Wellbeing Activities: assist with organising wellbeing workshops, awareness sessions, and campaigns; coordinate venues, registrations, invitations, attendance lists, and event materials; liaise with internal departments, speakers, counsellors, and external providers; support promotion and communication of wellbeing activities; collect feedback and maintain event records; provide administrative support during events. Student Communication & Support: respond to student enquiries professionally, communicate information about counselling services and wellbeing programs, promote student support resources and activities, escalate urgent or sensitive concerns, and maintain a welcoming, student-friendly approach.