Business Analyst

Role Purpose The Business Analyst supports the effective translation of business needs into clear, actionable functional and non-functional requirements that enable successful information & technology delivery. Working closely with the IT business partner and delivery teams, the role engages early with business stakeholders to understand their needs and develop detailed functional and non-functional requirements for prioritised initiatives, ensuring solutions are aligned with business outcomes and operational needs. Key Accountabilities • Support the IT Business Partners and delivery teams in capturing and shaping demand from business units. • Facilitate workshops and discovery sessions to gather requirements and business context. • Translate business needs into user stories, use cases and requirements specifications. • Document high-level business needs and pain points to help assess demand for prioritisation. • Work with delivery teams to define detailed functional and non-functional requirements. • Assist with solution validation, user acceptance testing (UAT), and business readiness activities. • Assist Business Architect with mapping of the as-is business processes. • Ensure traceability between business needs, requirements, and delivered solutions. • Contribute to continuous improvement of business analysis practices and templates. • Communicate complex requirements in a clear and accessible way, ensuring documentation is accurate and maintained. Qualifications, Experience, Knowledge & Skills • Bachelor’s degree in IT, Information Systems, Business or related discipline • Business Analysis certifications desirable • Experience in business analysis, requirements gathering, or similar roles within IT and complex environments • Experience translating business needs into structured functional and non-functional requirements • Experience with process mapping and modelling techniques • Curious mindset with strong listening skills • Structured and detail oriented • Collaborative and relationship focused • Excellent communication skills • Adaptable and comfortable working across both strategic discovery and delivery detail Show more Show less