Business Analyst - IT Projects

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is nation's most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees! We are currently recruiting for a Business Analyst - IT Projects to join our Information Communication and Technology team at our Headquarters, located in DAFZA (Dubai Airport Freezone). Scope: The Business Analyst serves as a liaison between business stakeholders and the IT department, translating business requirements into technical solutions. This role requires a blend of business acumen, analytical skills, and technical expertise to identify opportunities for process improvement, facilitate the implementation of IT solutions, and ensure alignment between business goals and IT initiatives. Financial • Conduct thorough analysis of business processes, workflows, and systems to identify areas for improvement, efficiency gains, and automation opportunities Customer • Collaborate with business stakeholders to understand their objectives, processes, and requirements, and translate them into clear and actionable business and functional specifications. • Facilitate requirements gathering sessions, workshops, and interviews with stakeholders to elicit, document, and prioritize business and technical requirements. • Work closely with internal and external developers and BUs to ensure that technical solutions meet business requirements and are delivered on time and within budget. • Facilitate user acceptance testing (UAT) and gather feedback from stakeholders to validate that IT solutions meet their needs and expectations. • Provide training, user support, and documentation to enable end-users to effectively utilize new or enhanced IT systems and applications. Process • Analyze and document complex business problems and propose innovative, technology-driven solutions to address them, ensuring alignment with organizational goals and strategies. • Develop detailed business and functional requirements documents, user stories, use cases, and other artifacts to communicate requirements to IT development teams. • Conduct feasibility studies, impact assessments, and risk analyses to evaluate proposed solutions and identify potential constraints or dependencies. • Participate in the design, configuration, and testing of IT systems and applications, providing guidance and support to ensure successful implementation and adoption. • Monitor and evaluate the performance and effectiveness of IT solutions post-implementation, and recommend enhancements or optimizations as needed. Innovation • Stay abreast of industry trends, best practices, and emerging technologies in IT and business analysis, and share knowledge and insights with the team. Selection Criteria • Bachelor's degree in business administration, Computer Science, Information Systems, or related field; master's degree or MBA is a plus. • Proven experience as a business analyst or related role, preferably in an IT environment. • Strong understanding of business processes, requirements elicitation, and analysis techniques. • Excellent analytical, problem-solving, and critical thinking skills, with the ability to translate complex business needs into practical solutions. • Solid understanding of software development methodologies (e.g., Agile, Waterfall) and proficiency in requirements management tools (e.g., JIRA, MS Projects). • Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization. • Experience with business process modeling and documentation tools (e.g., BPMN, Visio) is desirable. • Relevant certifications such as Certified Business Analysis Professional (CBAP) or Agile Certified Practitioner (PMI-ACP) are a plus. Show more Show less

Bachelor's degree in business administration, Computer Science, Information Systems, or related field; master's degree or MBA is a plus. Proven experience as a business analyst or related role, preferably in an IT environment. Strong understanding of business processes, requirements elicitation, and analysis techniques. Excellent analytical, problem-solving, and critical thinking skills, with the ability to translate complex business needs into practical solutions. Solid understanding of software development methodologies (e.g., Agile, Waterfall) and proficiency in requirements management tools (e.g., JIRA, MS Projects). Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization. Experience with business process modeling and documentation tools (e.g., BPMN, Visio) is desirable. Relevant certifications such as Certified Business Analysis Professional (CBAP) or Agile Certified Practitioner (PMI-ACP) are a plus.

Act as a liaison between business stakeholders and the IT department to translate business requirements into clear and actionable specifications. Facilitate requirements gathering sessions, workshops, and interviews; elicit, document, and prioritize business and technical requirements. Work with internal and external developers and business units to ensure solutions meet requirements and are delivered on time and within budget. Facilitate user acceptance testing (UAT) and gather stakeholder feedback. Provide training, user support, and documentation for end-users. Analyze and document complex business problems and propose technology-driven solutions. Develop detailed business and functional requirements documents, user stories, use cases, and other artifacts for IT development teams. Conduct feasibility studies, impact assessments, and risk analyses. Participate in design, configuration, and testing of IT systems and applications; monitor performance post-implementation and recommend enhancements.