Hotel Manager

One of Dubai's prestigious Five-Star Luxury Hotels is seeking an experienced and dynamic Hotel Manager to oversee the day-to-day operations of the property and ensure the highest standards of luxury service, guest satisfaction, and operational excellence. The successful candidate will be a hands-on hospitality leader with strong experience across both Rooms Division and Food & Beverage Operations, combined with a proven ability to drive service quality, team engagement, revenue growth, and overall hotel performance. Key Responsibilities • Oversee the daily operations of the hotel, ensuring seamless coordination across Rooms, Front Office, Housekeeping, Guest Services, Food & Beverage, Spa, and Recreation. • Deliver exceptional guest experiences by maintaining the highest standards of luxury hospitality and personalized service. • Ensure compliance with Forbes Travel Guide (FTG) and Leading Quality Assurance (LQA) standards and support continuous improvement initiatives. • Work closely with the General Manager and department heads to execute operational strategies and achieve business objectives. • Monitor and improve key performance indicators, including guest satisfaction, quality scores, profitability, productivity, and service delivery. • Lead, coach, and develop department managers to foster a culture of excellence, accountability, and collaboration. • Support budgeting, forecasting, labor management, cost control, and revenue optimization efforts. • Ensure adherence to brand standards, safety regulations, and quality assurance requirements. • Drive operational efficiency, service enhancements, and guest experience initiatives throughout the hotel. • Handle guest feedback and service recovery matters to maintain exceptional satisfaction levels. Candidate Profile • Minimum 8-12 years of progressive luxury hospitality experience, with at least 3-5 years in a Hotel Manager or senior operational leadership role. • Proven experience managing high-volume luxury hotels or resorts. • Strong operational background in both Rooms Division and Food & Beverage Operations. • Solid knowledge of Forbes Travel Guide Standards and LQA requirements. • Demonstrated success in leading multicultural teams and driving employee engagement. • Strong commercial and financial acumen with a track record of improving hotel performance and guest satisfaction. • Experience with hotel openings, renovations, repositioning projects, or operational transformations is advantageous. • Excellent leadership, communication, organizational, and stakeholder management skills. • Bachelor's Degree in Hospitality Management, Business Administration, or a related field preferred. Ideal Candidate A passionate luxury hospitality professional with a hands-on leadership style, strong operational expertise, and a commitment to delivering world-class guest experiences. The ideal candidate will have balanced experience in both Rooms Division and Food & Beverage, along with a deep understanding of luxury service standards and a proven Show more Show less