Restaurant Supervisor

Company Description Nawa Patio is a lifestyle restaurant and hangout destination focused on providing an exceptional food and social experience. The venue emphasizes organic and natural ingredients, offering dishes designed to nourish both body and mind. Guests can enjoy a relaxed atmosphere with nicotine- and tobacco-free shisha, creating a healthier alternative for social gatherings. Nawa Patio aims to deliver great vibes where guests can chill, reflect, and recharge while enjoying high-quality food and service. Role Description The Restaurant Supervisor at Nawa Patio is a full-time, on-site role based in Jeddah. The supervisor oversees daily restaurant operations, including managing staff schedules, coordinating floor service, and ensuring food and beverage standards are consistently met. This role monitors guest flow, addresses customer concerns, and supports team members to maintain a welcoming and efficient environment. The supervisor collaborates with the kitchen and service teams to uphold quality, hygiene, and safety standards, while driving customer satisfaction and smooth service. Additional responsibilities include training staff, supporting inventory control, and assisting with implementation of promotional activities and customer experience initiatives. Qualifications • Candidates should possess strong supervisory skills, including team leadership, staff coordination, and performance monitoring. • Candidates should possess skills in customer satisfaction and customer service, with a focus on resolving issues promptly and maintaining a positive guest experience. • Candidates should possess effective communication skills, including clear verbal communication, active listening, and the ability to give constructive feedback. • Candidates should possess food & beverage knowledge, including basic understanding of restaurant service standards and quality, hygiene, and safety practices. • Previous experience in a restaurant or hospitality supervisory role is highly beneficial. • Ability to work flexible hours, including evenings, weekends, and holidays as required. • Strong organizational skills and attention to detail in a fast-paced environment. • Proficiency in basic point-of-sale and restaurant management systems is an advantage. • Fluency in English is required; Arabic language skills are considered a plus.

Strong supervisory skills, including team leadership, staff coordination, and performance monitoring. Customer satisfaction and customer service skills with a focus on resolving issues promptly and maintaining a positive guest experience. Effective communication skills (clear verbal communication, active listening, and ability to give constructive feedback). Food & beverage knowledge including understanding of restaurant service standards, hygiene, and safety practices. Previous experience in a restaurant or hospitality supervisory role is beneficial. Ability to work flexible hours (evenings, weekends, holidays). Strong organizational skills and attention to detail in a fast-paced environment. Proficiency in basic point-of-sale and restaurant management systems is an advantage. Fluency in English; Arabic skills are a plus.

Oversee daily restaurant operations, manage staff schedules, coordinate floor service, ensure food and beverage standards are met, monitor guest flow, address customer concerns, and support team members to maintain a welcoming and efficient environment. Collaborate with kitchen and service teams to uphold quality, hygiene, and safety standards. Drive customer satisfaction and smooth service. Train staff, support inventory control, and assist with implementing promotional activities and customer experience initiatives.