Sales Operations Manager – After Sales | Luxury Furniture

Sales Operations Manager – After Sales | Luxury Furniture Job Overview We are looking for an experienced Sales Operations Manager – Post Sales to manage the complete order and customer service process across the GCC and Europe. The role will coordinate between Sales, Production, Logistics, Delivery, Installation and After-Sales, ensuring that customer orders are delivered on time and customer issues are resolved efficiently. Key Responsibilities • Manage the end-to-end order process from order confirmation to delivery and installation. • Coordinate closely with Sales, Production, Logistics and Installation teams. • Monitor order status, production timelines, stock availability and delivery schedules. • Ensure customer delivery commitments are met and proactively manage delays. • Coordinate local and international shipments between Europe and the UAE. • Oversee import, export and customs processes with internal teams and service providers. • Manage delivery and installation activities using internal and external teams. • Coordinate customer complaints, product claims, delivery issues and installation issues. • Work with QA/QS teams to resolve product and quality-related claims. • Manage repairs, replacements and goodwill solutions within company guidelines. • Develop and improve SOPs and processes to improve customer service and operational efficiency. • Prepare regular reports and dashboards covering orders, deliveries, installations and claims. • Support and manage the Sales Administration and Sales Operations team. • Manage and monitor third-party delivery and installation partners. • Identify operational risks and take corrective action to improve service levels. Requirements • 8+ years of experience in Sales Operations, Order Fulfilment, After-Sales, Customer Operations, Logistics or a related function. • Experience in luxury furniture, interiors, premium retail, kitchens, FF&E, made-to-order manufacturing or project-based businesses is highly preferred. • Strong experience in order management, delivery, installation and customer claims. • Good understanding of logistics, import/export and customs processes. • Experience managing internal teams and external service providers. • Strong coordination, planning and problem-solving skills. • Experience with ERP systems / Microsoft Dynamics is preferred. • Excellent English communication skills. • Arabic and/or Italian would be an advantage. • Bachelor's or Master's degree in Business, Operations, Supply Chain, Logistics or a related field. Key Skills • Sales Operations | After-Sales | Order Fulfilment | Customer Service | Logistics | Delivery & Installation | Claims Management | Process Improvement | ERP | Team Management Show more Show less

8+ years of experience in Sales Operations, Order Fulfilment, After-Sales, Customer Operations, Logistics or a related function. Experience in luxury furniture, interiors, premium retail, kitchens, FF&E, made-to-order manufacturing or project-based businesses is highly preferred. Strong experience in order management, delivery, installation and customer claims. Good understanding of logistics, import/export and customs processes. Experience managing internal teams and external service providers. Strong coordination, planning and problem-solving skills. Experience with ERP systems / Microsoft Dynamics is preferred. Excellent English communication skills. Arabic and/or Italian would be an advantage. Bachelor's or Master's degree in Business, Operations, Supply Chain, Logistics or a related field.

Manage the end-to-end order process from order confirmation to delivery and installation. Coordinate closely with Sales, Production, Logistics and Installation teams. Monitor order status, production timelines, stock availability and delivery schedules. Ensure customer delivery commitments are met and proactively manage delays. Coordinate local and international shipments between Europe and the UAE. Oversee import, export and customs processes with internal teams and service providers. Manage delivery and installation activities using internal and external teams. Coordinate customer complaints, product claims, delivery issues and installation issues. Work with QA/QS teams to resolve product and quality-related claims. Manage repairs, replacements and goodwill solutions within company guidelines. Develop and improve SOPs and processes to improve customer service and operational efficiency. Prepare regular reports and dashboards covering orders, deliveries, installations and claims. Support and manage the Sales Administration and Sales Operations team. Manage and monitor third-party delivery and installation partners. Identify operational risks and take corrective action to improve service levels.