Parts Sales and Service Manager- Commercial Vehicle

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment. United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions. Job Purpose To lead and drive product support sales and parts operations across multiple regions, with a strategic focus on expanding markets in Africa and the GCC. This role includes managing and guiding the PSSR team, developing training programs, building strong key customer relationships, opening new business channels in international markets, and implementing OEM and ZF parts strategy across the UAE and the wider region. Job Responsibilities Product Support Sales & Team Management • Supervise, coach, and mentor the PSSR team to ensure alignment with sales goals and customer satisfaction. • Develop and implement a structured PSSR training and development plan to enhance technical and sales capabilities. • Guide the team in identifying new business opportunities, promoting service contracts, maintenance packages, and parts. • Monitor and support field activities to ensure effective customer engagement and solution-based selling. • Maintain and grow strategic relationships with key customers, ensuring high retention and satisfaction. Parts Export & Business Expansion • Open new sales channels with potential clients and distributors in Africa and GCC countries. • Manage the complete parts export lifecycle: order processing, documentation, shipping, compliance, and customer follow-up. • Develop new international markets, identifying opportunities to expand the company’s footprint and product presence. • Implement and drive the OEM parts strategy across the UAE, working closely with OEM partners and local customers. • Lead and manage the movement and promotion of ZF parts across the region, ensuring optimal stock levels and availability. Strategic Planning & Execution • Collaborate with marketing and product teams to launch targeted campaigns for service and parts offerings. • Analyze market trends, competition, and customer feedback to continuously improve offerings and strategies. • Support budgeting, forecasting, and reporting for PSSR and export functions. • Ensure compliance with international trade laws, OEM standards, and internal company policies. Job Requirements Qualifications • Bachelor’s Degree in Mechanical Engineering, International Business, or related field. • 5–8 years of experience in product support, international parts export, and team leadership (PSSR or similar). • Experience in opening new international markets and establishing long-term client relationships. Knowledge & Skills • Strong technical knowledge of heavy equipment, ZF components, and OEM parts operations. • Deep understanding of INCOTERMS, export documentation, and global logistics. • Proven leadership and team development skills. • Excellent communication, negotiation, and interpersonal abilities. • Proficiency in ERP and CRM systems, plus strong command of Microsoft Office. • Willingness to travel extensively across the region (Africa, GCC, and UAE). At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply. Show more Show less

Qualifications: Bachelor’s Degree in Mechanical Engineering, International Business, or related field. 5–8 years of experience in product support, international parts export, and team leadership (PSSR or similar). Experience in opening new international markets and establishing long-term client relationships. Knowledge & Skills: Strong technical knowledge of heavy equipment, ZF components, and OEM parts operations. Deep understanding of INCOTERMS, export documentation, and global logistics. Proven leadership and team development skills. Excellent communication, negotiation, and interpersonal abilities. Proficiency in ERP and CRM systems, plus strong command of Microsoft Office. Willingness to travel extensively across the region (Africa, GCC, and UAE).

Product Support Sales & Team Management: Supervise, coach, and mentor the PSSR team to ensure alignment with sales goals and customer satisfaction. Develop and implement a structured PSSR training and development plan to enhance technical and sales capabilities. Guide the team in identifying new business opportunities, promoting service contracts, maintenance packages, and parts. Monitor and support field activities to ensure effective customer engagement and solution-based selling. Maintain and grow strategic relationships with key customers, ensuring high retention and satisfaction. Parts Export & Business Expansion: Open new sales channels with potential clients and distributors in Africa and GCC countries. Manage the complete parts export lifecycle: order processing, documentation, shipping, compliance, and customer follow-up. Develop new international markets, identifying opportunities to expand the company’s footprint and product presence. Implement and drive the OEM parts strategy across the UAE, working closely with OEM partners and local customers. Lead and manage the movement and promotion of ZF parts across the region, ensuring optimal stock levels and availability. Strategic Planning & Execution: Collaborate with marketing and product teams to launch targeted campaigns for service and parts offerings. Analyze market trends, competition, and customer feedback to continuously improve offerings and strategies. Support budgeting, forecasting, and reporting for PSSR and export functions. Ensure compliance with international trade laws, OEM standards, and internal company policies.