About the role

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha: Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: - A competitive salary and benefits package - High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl - A birthday day off (because your milestones matter!) - Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role: Guest Satisfaction: • Ensures the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture and brand standard. • Ensures that associates also provide excellent service to associates in other divisions as appropriate. • Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary. • Ensures that all guest and associate complaints are resolved in a quick and efficient manner. • Maintains positive guest and associate interactions with good working relationships. • Implements agreed upon beverage policy and procedures throughout the property. Finance / Administration: • Monitor the F&B Cost to ensure it is in line with budget, prepare to take action for any variations. • Prepare, recommend, and manage the department’s annual budgets, forecasts, marketing plans and objectives. • Ensure the selling price for any item sold is priced using the guidance of the F&B controller and its affiliated system in place, according to corporate office. • Ensure that the outlet is running efficiently, including the correct stock levels for all areas, including front and back of house. • Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support. • Manage all areas of business and T&C administration as required as assigned to you by the DOFB/ADOFB, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. • To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the DOFB/ADOFB. • Learn and have knowledge about restaurant direct competitors (benchmarking). • Achieve the monthly and annual KPO target and the outlet’s revenue. Operations: • To have a full working knowledge of the outlet floor plan / layout and all F&B offers. • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. • Check the status of all orders and ensure that they are delivered within designated timelines. • Organizing monthly team meeting and Daily Calling every day. Micros, Open Table, Knowcross & all other systems as required. • Establish excellent rapport with guests in a professional manner. • Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. • Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels & Resorts. • Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety. • Have a high level of industry trend awareness and a keen interest in the local hospitality scene. • Build a personal profile as the managerial face of the restaurant. • Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion. • Work towards a high level of guest recognition and build a full working knowledge of guest preferences. • Ensure discretion and confidentiality with VIP customers and ensure all information is added to the reservation in-house database. • Ensure each associate is always following the bar Order of Service and Standard Operating Procedures. • Mentor associates as assigned to you, following all correct training procedures and standards. • Monitor associate development on the floor identifying training needs and any areas of concern. • To ensure all associates are developing within the departmental training program. • To ensure effective communication throughout the restaurant at all times. • To take responsibility for correcting poor performance and taking disciplinary action in line with T&C guidelines and regulations. • Take on all other responsibilities as outlined by the DOFB/ADOFB. Be able to work closely with other departments. Show more

Responsibilities

Guest Satisfaction: Ensures the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture and brand standard. Ensures that associates also provide excellent service to associates in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary. Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships. Implements agreed upon beverage policy and procedures throughout the property.

Finance / Administration: Monitor the F&B Cost to ensure it is in line with budget, prepare to take action for any variations. Prepare, recommend, and manage the department’s annual budgets, forecasts, marketing plans and objectives. Ensure the selling price for any item sold is priced using the guidance of the F&B controller and its affiliated system in place, according to corporate office. Ensure that the outlet is running efficiently, including the correct stock levels for all areas, including front and back of house. Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support. Manage all areas of business and T&C administration as required as assigned to you by the DOFB/ADOFB, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the DOFB/ADOFB. Learn and have knowledge about restaurant direct competitors (benchmarking). Achieve the monthly and annual KPO target and the outlet’s revenue.

Operations: To have a full working knowledge of the outlet floor plan / layout and all F&B offers. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Check the status of all orders and ensure that they are delivered within designated timelines. Organizing monthly team meeting and Daily Calling every day. Micros, Open Table, Knowcross & all other systems as required. Establish excellent rapport with guests in a professional manner. Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels & Resorts. Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety. Have a high level of industry trend awareness and a keen interest in the local hospitality scene. Build a personal profile as the managerial face of the restaurant. Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with VIP customers and ensure all information is added to the reservation in-house database. Ensure each associate is always following the bar Order of Service and Standard Operating Procedures. Mentor associates as assigned to you, following all correct training procedures and standards. Monitor associate development on the floor identifying training needs and any areas of concern. To ensure all associates are developing within the departmental training program. To ensure effective communication throughout the restaurant at all times. To take responsibility for correcting poor performance and taking disciplinary action in line with T&C guidelines and regulations. Take on all other responsibilities as outlined by the DOFB/ADOFB. Be able to work closely with other departments.

Restaurant Manager

About the role

Responsibilities

Skills

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