Product Owner - Web

Who We Are Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles. Our Mission To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world. Summary We are seeking an experienced techno-functional Product Owner to lead a digital platform with a content-rich website, structured product database, search, community engagement, and administration tools. The role will connect business stakeholders, users, and technology partners to translate business needs into scalable digital solutions. It combines product management, business analysis, platform ownership, data governance, SEO, analytics, vendor management, and hands-on website administration. The role includes strong hands-on responsibility for implementing, managing, maintaining, and continuously updating the website and related digital platform components. Essential Duties And Responsibilities Product Strategy & Ownership • Own and manage the product roadmap and backlog • Translate business requirements into user stories and functional specifications • Prioritise enhancements and development activities based on business value • Facilitate workshops and requirements-gathering sessions • Define and track product KPIs and success measures • Drive continuous platform improvement and innovation Technology & Delivery Management • Manage third-party development partners and vendors • Participate in solution design discussions and challenge technical proposals where required • Review functional and technical documentation • Lead sprint planning, backlog grooming, and release activities with the vendor • Coordinate User Acceptance Testing (UAT) and production deployments • Monitor project risks, issues, and dependencies • Oversee delivery across the proposed technology stack • Support AWS administration activities, including user access, hosting and environment coordination, platform configuration, monitoring, storage, CDN, and cloud-service coordination as required Website & Digital Experience • Manage website enhancements and optimisation initiatives • Review user journeys and user-experience improvements • Ensure mobile responsiveness and accessibility standards are maintained • Monitor website performance and engagement metrics • Take a hands-on role in implementing, managing, maintaining, and updating the website, including content updates, configuration changes, testing, issue resolution, and coordination of technical improvements Data & Content Management • Own the platform data model, taxonomy, and governance standards • Define and maintain data-quality processes • Oversee content enrichment and validation activities • Manage structured product data and metadata • Ensure consistency and accuracy across platform content Search & Discovery • Define search and filtering requirements • Optimise search relevancy and recommendation capabilities • Analyse search behaviour and user trends • Work with technical teams to improve search performance Community & User Engagement • Manage user account functionality and engagement features • Define moderation and governance processes • Support initiatives that increase user adoption and retention • Work closely with marketing and community teams on engagement strategies SEO/GEO & Analytics • Own SEO/GEO strategy and optimisation initiatives • Monitor organic traffic and search performance • Manage analytics and reporting requirements • Identify opportunities to improve discoverability and engagement Identity & Microsoft 365 Administration • Administer users, groups, and roles within Microsoft Entra ID, including joiner-mover-leaver provisioning and deprovisioning • Manage group-based licensing and role-based access control (RBAC) assignments • Support Conditional Access, MFA, and Single Sign-On (SAML/OIDC) configuration for enterprise and platform applications • Manage app registrations and enterprise applications in Entra ID • Perform day-to-day administration via the Microsoft 365 admin centre, including Exchange Online mailboxes, shared/distribution mailboxes, and mail-flow requests • Support SharePoint and Teams administration and basic data-governance (Purview) tasks • Assist with licence management, optimisation, and access reviews, and monitor sign-in and audit logs for anomalies Operational Support • Oversee post-release support and enhancement requests • Manage issue triage and prioritisation • Support business users and platform administrators • Coordinate knowledge-transfer and documentation activities Requirements Essential • 5+ years of experience in Product Management, Business Analysis, Technology Delivery, or Digital Platforms • Experience managing external software development partners • Strong stakeholder management and communication skills • Experience with Agile and Scrum methodologies • Strong requirements-gathering and documentation skills • Experience with CMS-driven websites and digital platforms • Experience managing product backlogs, roadmaps, and releases • Excellent analytical and problem-solving abilities Technical Knowledge • React.js / Next.js • Node.js / Strapi headless CMS • PostgreSQL • Elasticsearch • Redis • AWS cloud hosting, S3, CloudFront, and infrastructure coordination • REST APIs • JWT authentication / Role-based access control • Google Analytics 4 / Google Search Console • GitHub • Confluence / Google Workspace Desirable • Experience with community-driven platforms • Experience managing large datasets and content repositories • SEO/GEO and digital-marketing knowledge • AI-assisted content generation and automation tools • Experience working with eCommerce, marketplace, or consumer-facing platforms • Experience with Microsoft Azure administration and cloud platform coordination • Experience administering Microsoft Entra ID and the Microsoft 365 admin centre (Exchange Online, SharePoint, Teams),

Essential 5+ years of experience in Product Management, Business Analysis, Technology Delivery, or Digital Platforms. Experience managing external software development partners. Strong stakeholder management and communication skills. Experience with Agile and Scrum methodologies. Strong requirements-gathering and documentation skills. Experience with CMS-driven websites and digital platforms. Experience managing product backlogs, roadmaps, and releases. Excellent analytical and problem-solving abilities.

Own and manage the product roadmap and backlog. Translate business requirements into user stories and functional specifications. Prioritise enhancements and development activities based on business value. Facilitate workshops and requirements-gathering sessions. Define and track product KPIs and success measures. Drive continuous platform improvement and innovation. Manage third-party development partners and vendors. Participate in solution design discussions and challenge technical proposals where required. Review functional and technical documentation. Lead sprint planning, backlog grooming, and release activities with the vendor. Coordinate User Acceptance Testing (UAT) and production deployments. Monitor project risks, issues, and dependencies. Oversee delivery across the proposed technology stack. Support AWS administration activities, including user access, hosting and environment coordination, platform configuration, monitoring, storage, CDN, and cloud-service coordination as required. Manage website enhancements and optimisation initiatives. Review user journeys and user-experience improvements. Ensure mobile responsiveness and accessibility standards are maintained. Monitor website performance and engagement metrics. Take a hands-on role in implementing, managing, maintaining, and updating the website, including content updates, configuration changes, testing, issue resolution, and coordination of technical improvements. Own the platform data model, taxonomy, and governance standards. Define and maintain data-quality processes. Oversee content enrichment and validation activities. Manage structured product data and metadata. Ensure consistency and accuracy across platform content. Define search and filtering requirements. Optimise search relevancy and recommendation capabilities. Analyse search behaviour and user trends. Work with technical teams to improve search performance. Manage user account functionality and engagement features. Define moderation and governance processes. Support initiatives that increase user adoption and retention. Work closely with marketing and community teams on engagement strategies. Own SEO/GEO strategy and optimisation initiatives. Monitor organic traffic and search performance. Manage analytics and reporting requirements. Identify opportunities to improve discoverability and engagement. Administer users, groups, and roles within Microsoft Entra ID, including joiner-mover-leaver provisioning and deprovisioning. Manage group-based licensing and RBAC assignments. Support Conditional Access, MFA, and SAML/OIDC configuration for enterprise and platform applications. Manage app registrations and enterprise applications in Entra ID. Perform day-to-day administration via the Microsoft 365 admin centre, including Exchange Online mailboxes, shared/distribution mailboxes, and mail-flow requests. Support SharePoint and Teams administration and basic data-governance tasks. Assist with licence management, optimisation, and access reviews, and monitor sign-in and audit logs for anomalies. Oversee post-release support and enhancement requests. Manage issue triage and prioritisation. Support business users and platform administrators. Coordinate knowledge-transfer and documentation activities.