Product Owner - Web

Job Description

Requirements

• Essential
• ·       5+ years of experience in Product Management, Business Analysis, Technology Delivery, or Digital Platforms.
• ·       Experience managing external software development partners.
• ·       Strong stakeholder management and communication skills.
• ·       Experience with Agile and Scrum methodologies.
• ·       Strong requirements-gathering and documentation skills.
• ·       Experience with CMS-driven websites and digital platforms.
• ·       Experience managing product backlogs, roadmaps, and releases.
• ·       Excellent analytical and problem-solving abilities.
• Technical Knowledge
• ·       React.js / Next.js
• ·       Node.js / Strapi headless CMS
• ·       PostgreSQL
• ·       Elasticsearch
• ·       Redis
• ·       AWS cloud hosting, S3, CloudFront, and infrastructure coordination
• ·       REST APIs
• ·       JWT authentication / Role-based access control
• ·       Google Analytics 4 / Google Search Console
• ·       GitHub
• ·       Confluence / Google Workspace
• Desirable
• ·       Experience with community-driven platforms.
• ·       Experience managing large datasets and content repositories.
• ·       SEO/GEO and digital-marketing knowledge.
• ·       AI-assisted content generation and automation tools.
• ·       Experience working with eCommerce, marketplace, or consumer-facing platforms.
• ·       Experience with Microsoft Azure administration and cloud platform coordination.
• ·       Experience administering Microsoft Entra ID and the Microsoft 365 admin centre (Exchange Online, SharePoint, Teams), including Conditional Access, MFA, and SSO.
• ·       Working knowledge of identity and access management concepts (least-privilege, RBAC, SSO, MFA).
• ·       Microsoft certifications such as SC-300 (Identity and Access Administrator) or MS-102 (Microsoft 365 Administrator).
• ·       Shopify and Shopify POS experience is an added advantage.

Responsibilities

• Product Strategy & Ownership
• - Own and manage the product roadmap and backlog.
• - Translate business requirements into user stories and functional specifications.
• - Prioritise enhancements and development activities based on business value.
• - Facilitate workshops and requirements-gathering sessions.
• - Define and track product KPIs and success measures.
• - Drive continuous platform improvement and innovation
• Technology & Delivery Management
• - Manage third-party development partners and vendors.
• - Participate in solution design discussions and challenge technical proposals where required.
• - Review functional and technical documentation.
• - Lead sprint planning, backlog grooming, and release activities with the vendor.
• - Coordinate User Acceptance Testing (UAT) and production deployments.
• - Monitor project risks, issues, and dependencies.
• - Oversee delivery across the proposed technology stack.
• - Support AWS administration activities, including user access, hosting and environment coordination, platform configuration, monitoring, storage, CDN, and cloud-service coordination as required.
• Website & Digital Experience
• - Manage website enhancements and optimisation initiatives.
• - Review user journeys and user-experience improvements.
• - Ensure mobile responsiveness and accessibility standards are maintained.
• - Monitor website performance and engagement metrics.
• - Take a hands-on role in implementing, managing, maintaining, and updating the website, including content updates, configuration changes, testing, issue resolution, and coordination of technical improvements.
• Data & Content Management
• - Own the platform data model, taxonomy, and governance standards.
• - Define and maintain data-quality processes.
• - Oversee content enrichment and validation activities.
• - Manage structured product data and metadata.
• - Ensure consistency and accuracy across platform content.
• Search & Discovery
• - Define search and filtering requirements.
• - Optimise search relevancy and recommendation capabilities.
• - Analyse search behaviour and user trends.
• - Work with technical teams to improve search performance.
• Community & User Engagement
• - Manage user account functionality and engagement features.
• - Define moderation and governance processes.
• - Support initiatives that increase user adoption and retention.
• - Work closely with marketing and community teams on engagement strategies.
• SEO/GEO & Analytics
• - Own SEO/GEO strategy and optimisation initiatives.
• - Monitor organic traffic and search performance.
• - Manage analytics and reporting requirements.
• - Identify opportunities to improve discoverability and engagement.
• Identity & Microsoft 365 Administration
• - Administer users, groups, and roles within Microsoft Entra ID, including joiner-mover-leaver provisioning and deprovisioning.
• - Manage group-based licensing and role-based access control (RBAC) assignments.
• - Support Conditional Access, MFA, and Single Sign-On (SAML/OIDC) configuration for enterprise and platform applications.
• - Manage app registrations and enterprise applications in Entra ID.
• - Perform day-to-day administration via the Microsoft 365 admin centre, including Exchange Online mailboxes, shared/distribution mailboxes, and mail-flow requests.

Skills Required