Assistant Store Manager

Job Description – Assistant Store Manager Location: Dubai Industry: Luxury Jewellery Retail Experience: 8+ Years in Retail, with Luxury Jewellery Experience Preferred Working Days: 6 Days per Week Position Overview We are looking for a dynamic Assistant Store Manager to support the Store Manager in driving sales performance, delivering exceptional customer experiences, and ensuring seamless store operations. The successful candidate will play a key role in team supervision, client engagement, inventory management, and maintaining luxury retail standards. Key Responsibilities 1. Sales Support & Revenue Generation • Support the Store Manager in achieving store sales targets and KPIs. • Lead sales activities during the Store Manager's absence. • Identify opportunities for upselling and cross-selling luxury jewellery collections. • Assist in preparing sales reports and performance analysis. 2. Customer Service & Client Relations • Deliver personalized service to clients and maintain luxury brand standards. • Build relationships with repeat and VIP customers. • Handle customer inquiries, complaints, and after-sales service requirements. • Support CRM initiatives and customer retention programs. 3. Team Supervision • Assist in training, coaching, and motivating sales associates. • Monitor staff performance and provide ongoing feedback. • Support onboarding and induction of new team members. • Ensure adherence to grooming and service standards. 4. Store Operations • Assist with daily opening and closing procedures. • Monitor inventory levels and coordinate stock replenishment. • Conduct regular stock checks and support annual inventory audits. • Ensure store cleanliness, security, and operational compliance. 5. Visual Merchandising • Maintain luxury visual merchandising standards. • Assist with product displays, promotions, and seasonal campaigns. • Ensure product presentation enhances the customer shopping experience. 6. Administrative Responsibilities • Support scheduling, attendance monitoring, and leave management. • Prepare operational reports and maintain store documentation. • Coordinate with head office and support departments when required. Required Qualifications • 8+ years of retail experience, preferably within luxury jewellery, watches, fashion, or premium retail. • Previous supervisory or team leadership experience. Required Skills • Strong sales and customer service orientation. • Team leadership and coaching skills. • Inventory and stock management knowledge. • Excellent communication and interpersonal skills. • Familiarity with POS systems and retail reporting tools. • Proficiency in Microsoft Office applications. Key Competencies • Customer Focus • Sales Excellence • Team Collaboration • Operational Discipline • Attention to Detail • Relationship Building • Adaptability & Initiative Preferred Experience • Experience with luxury jewellery brands. • Experience serving VIP, UHNW, and international clientele in the GCC market. • Knowledge of diamonds, gemstones, jewellery certifications, and luxury retail etiquette. Show more Show less

8+ years of retail experience, preferably within luxury jewellery, watches, fashion, or premium retail. Previous supervisory or team leadership experience.

Sales Support & Revenue Generation: Support the Store Manager in achieving store sales targets and KPIs; Lead sales activities during the Store Manager's absence; Identify opportunities for upselling and cross-selling luxury jewellery collections; Assist in preparing sales reports and performance analysis. Customer Service & Client Relations: Deliver personalized service to clients and maintain luxury brand standards; Build relationships with repeat and VIP customers; Handle customer inquiries, complaints, and after-sales service requirements; Support CRM initiatives and customer retention programs. Team Supervision: Assist in training, coaching, and motivating sales associates; Monitor staff performance and provide ongoing feedback; Support onboarding and induction of new team members; Ensure adherence to grooming and service standards. Store Operations: Assist with daily opening and closing procedures; Monitor inventory levels and coordinate stock replenishment; Conduct regular stock checks and support annual inventory audits; Ensure store cleanliness, security, and operational compliance. Visual Merchandising: Maintain luxury visual merchandising standards; Assist with product displays, promotions, and seasonal campaigns; Ensure product presentation enhances the customer shopping experience. Administrative Responsibilities: Support scheduling, attendance monitoring, and leave management; Prepare operational reports and maintain store documentation; Coordinate with head office and support departments when required.