Business Development Representative

Powering the world’s payments ecosystem ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. As a Business Development Representative in Dubai, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem! This purpose of this Business Development Representative is: The Sales Development Representative supports ACI Worldwide revenue growth by identifying, researching, qualifying, and developing new business opportunities for the regional sales team. The role works closely with field marketing, regional sales, account executives, and inside sales leadership to convert campaign interest, event engagement, account-based marketing activity, and outbound prospecting into qualified sales meetings and pipeline opportunities. The role is responsible for disciplined outreach, accurate account and contact mapping, timely lead follow-up, and clear documentation of prospect engagement in customer relationship management systems. A typical day at ACI for a Business Development Representative is: Prospecting and Pipeline Development - Research target accounts, contacts, buying groups, and market triggers to support regional sales and marketing priorities. - Execute outbound prospecting across email, phone, LinkedIn, and other approved communication channels to generate qualified meetings for sales teams. - Follow up on marketing-generated leads from campaigns, webinars, events, executive forums, and account-based marketing programs in a timely and structured way. - Qualify inbound and outbound interest using agreed qualification criteria and route qualified opportunities to the appropriate account executive or sales leader. - Support account mapping for strategic accounts by identifying relevant decision makers, influencers, business units, and contact gaps. Campaign and Event Follow-Up - Partner with field marketing to execute post-campaign and post-event follow-up plans that convert engagement into sales conversations. - Provide feedback to marketing on messaging, account engagement, lead quality, and common prospect objections observed during outreach. - Maintain consistent follow-up cadences for priority accounts and high-value leads aligned to campaign objectives and sales priorities. - Support regional events by helping identify target attendees, confirming prospect interest, and coordinating follow-up actions after the event. Stakeholder Alignment and Sales Support - Work closely with account executives and regional sales leadership to align prospecting activity to territory plans, named accounts, and pipeline priorities. - Prepare concise prospecting notes, meeting context, and account intelligence to support effective handover to sales teams. - Participate in regular sales and marketing alignment meetings to review progress, priorities, actions, and upcoming campaigns. - Represent ACI Worldwide professionally in early-stage prospect conversations and ensure accurate positioning of ACI solutions at a high level. Systems, Reporting, and Data Quality - Maintain accurate and up-to-date records of accounts, contacts, activities, lead status, meeting outcomes, and handover notes in customer relationship management systems. - Track activity and outcome metrics including outreach volume, conversations, meetings booked, qualified leads, response rates, and opportunity progression where applicable. - Ensure data quality by updating contact details, account intelligence, lead disposition, and campaign attribution accurately. - Provide regular updates on progress, blockers, and recommended next steps to management, sales, and marketing stakeholders. Knowledge, Skills and Experience needed to succeed in this role: Required Qualifications - 3+ years of experience in sales development, business development, inside sales, lead generation, customer-facing sales support, or business-to-business marketing; equivalent early-career experience may be considered. - Experience or strong interest in enterprise software, financial services, fintech, payments technology, banking, merchant commerce, or business-to-business technology sales. - Strong verbal and written communication skills with the ability to engage prospects professionally and clearly. - Ability to conduct structured account and contact research and translate findings into targeted outreach. - Strong organizational skills, attention to detail, and ability to manage multiple follow-up activities and deadlines simultaneously. - Comfort using customer relationship management systems, sales engagement tools, LinkedIn, Microsoft Office, and digital collaboration platforms. - Comfort in making cold calls to prospects for the initial outreach. Required Knowledge, Skills, and Abilities - Ability to understand business challenges and connect early-stage prospect conversations to relevant ACI Worldwide solution areas at a high level. - Strong persistence, professionalism, and discipline in executing outreach cadences and documenting activity accurately. - Ability to work collaboratively across sales, field marketing, campaign marketing, inside sales, and regional leadership. - Ability to prioritize named accounts, high-value leads, and time-sensitive campaign follow-up based on agreed business priorities. - Comfort working in a target-oriented environment with measurable activity, meeting, and qualification goals. - Preferred Knowledge, Skills and Experience needed for this role: - Experience supporting field marketing campaigns, account-based marketing programs, or event follow-up in a business-to-business environment. - Experience prospecting into banks, financial institutions, fintechs, retailers, merchants, or enterprise technology accounts. - Familiarity with payments, real-time payments, fraud prevention, merchant acquiring, digital banking, or enterprise payments infrastructure. - Experience using sales engagement platforms, prospecting tools, data enrichment tools, and marketing automation systems. - Additional regional language skills relevant to the target market are advantageous but not mandatory. - Ability to operate in a matrixed global organization and support multiple sales stakeholders across territories. Core Capabilities: We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together: - Ensure Accountability: holding self and others accountable to meet commitments. - Drives Results: consistently achieving results, even under tough circumstances. - Customer Focus: building strong customer relationships and delivering customer-centric solutions. - Cultivate Innovation: creating new and better ways for the organization to be successful. - Collaborates: building partnerships and working collaboratively with others. - Courage: stepping up to address difficult issues, saying what needs to be said. Applicants must be currently authorized to work in UAE on a full-time basis. This position does not offer sponsorship for employment visa status o