Solutions Architect

About My Client • A leading enterprise technology company driving digital transformation across the Middle East. • The organization specializes in IT Operations, Service Management, AIOps, and AI-powered Enterprise Solutions, supporting large-scale government and enterprise customers with mission-critical digital infrastructure. Key Responsibilities Lead End-to-End Solution Ownership • Drive the full solution lifecycle, covering presales, architecture design, solution delivery, and customer handover. • Act as the trusted technical advisor for enterprise and government customers. Architect Enterprise ITSM, ITOM & AI Solutions • Design scalable and secure solutions across IT Service Management (ITSM), IT Operations Management (ITOM), AIOps, Observability, and AI Platforms. • Build architectures for cloud, on-premise, hybrid, and sovereign environments. Engage Senior Stakeholders Own POCs, Bids & Technical Proposals Ensure Successful Delivery Key Requirements ✅ Strong ITSM / ITOM Expertise • 8+ years of Solution Architecture experience. • Deep hands-on knowledge of enterprise ITSM, ITOM, Monitoring, Observability, or AIOps platforms. ✅ AI & Modern Technology Exposure • Experience integrating AI, Automation, Generative AI, LLMs, or AIOps capabilities into enterprise environments. • Familiarity with modern cloud platforms and enterprise infrastructure. ✅ Enterprise Architecture & Integration • Proven expertise designing enterprise solutions involving: • APIs & Integrations • Service-Oriented Architecture (SOA) • Hybrid Cloud Environments • High Availability & Scalability ✅ Customer-Facing Leadership • Strong consulting and presentation skills. • Comfortable engaging with both technical teams and C-level executives. ✅ Industry Experience • Experience working with large enterprise, government, telecom, financial services, or regulated-sector customers is highly preferred. Show more Show less

8+ years of Solution Architecture experience. Deep hands-on knowledge of enterprise ITSM, ITOM, Monitoring, Observability, or AIOps platforms. Experience integrating AI, Automation, Generative AI, LLMs, or AIOps capabilities into enterprise environments. Familiarity with modern cloud platforms and enterprise infrastructure. Proven expertise designing enterprise solutions involving APIs & Integrations, Service-Oriented Architecture (SOA), Hybrid Cloud Environments, High Availability & Scalability. Strong consulting and presentation skills with comfortable engagement with technical teams and C-level executives. Experience working with large enterprise, government, telecom, financial services, or regulated-sector customers is highly preferred.

Lead End-to-End Solution Ownership: Drive the full solution lifecycle, covering presales, architecture design, solution delivery, and customer handover; act as the trusted technical advisor for enterprise and government customers. Architect Enterprise ITSM, ITOM & AI Solutions: Design scalable and secure solutions across IT Service Management (ITSM), IT Operations Management (ITOM), AIOps, Observability, and AI Platforms; build architectures for cloud, on-premise, hybrid, and sovereign environments. Engage Senior Stakeholders: Own POCs, Bids & Technical Proposals. Ensure Successful Delivery.